Marie Dupuis
Orlando,USA
Summary
Dynamic hospitality professional with extensive experience at Universal Orlando Resort, recognized for exceptional customer service and team leadership. Proficient in bartending and inventory management, I excel in creating memorable guest experiences while training staff and enhancing operational efficiency. Committed to upholding high standards in food safety and service excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quick Service Food and Beverage
Universal Orlando Resort
Orlando, FL
01.2025 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Bartender
Event Aces, LLC
11.2023 - Current
- EDC Orlando 2023
- Forbidden Kingdom 2024
- EDC Orlando 2024
Server
T-Rex Cafe
Lake Buena Vista, FL
07.2022 - Current
- Enhance the guest's experience in a prehistoric themed restaurant.
- Adhere to Disney standards and policies.
- Attend to guests from all over the world.
- Assisted in training new staff on menu items and service protocols.
Supervisor
Chuck Lager America's Tavern
Orlando, FL
04.2024 - 08.2024
- Complete extensive training for official restaurant opening.
- Shift lead/Checker
- Supervised daily operations of restaurant staff and service quality.
Bartender
Terralina Crafted Italian
Orlando, FL
06.2021 - 02.2024
- Welcome guests to an Italian style establishment serving authentic Italian cuisine.
- Trained new bartenders on mixing techniques and customer service standards.
- Collaborated with event staff to coordinate beverage service and guest experience.
Bartender/Server
Castle Hotel Autograph Collection by Marriott
Orlando, FL
06.2019 - 02.2022
- Developed good working relationships with fellow employees through effective communication.
- Trained new bartenders on standard operating procedures and drink recipes.
- Managed inventory levels and restocked supplies as needed.
- Performed opening and closing duties including restocking supplies.
- Post COVID, organized grab and go breakfast service and ran Starbucks barista counter.
Server
Tibby's New Orleans Kitchen
Winter Park, FL
10.2020 - 06.2021
- Created a memorable experience in a Mardi Gras themed establishment.
- Welcomed large parties and celebrations.
- Cultivated relationships with regular guests.
- Carried out all aspects of food service start to finish in a small family owned establishment.
Bartender/Server
Hilton Grand Vacations
Orlando, FL
02.2017 - 02.2019
- Performed opening and closing duties including restocking supplies.
- Assist in monthly bar inventory.
- Trained new bartenders on standard operating procedures and drink recipes.
Education
High School Diploma -
South Plantation High School
Plantation, FL01-1993
Skills
- Team collaboration
- Food safety standards
- Hospitality and guest services
- Cash handling and register operation
- Food safety compliance
- Shift management and team leadership
- Interviewing and training staff
- Inventory management strategies
Certification
• Food Handler Certification
• TIPS
• ServSafe
• TIPS
• ServSafe
Timeline
Quick Service Food and Beverage
Universal Orlando Resort
01.2025 - Current
Supervisor
Chuck Lager America's Tavern
04.2024 - 08.2024
Bartender
Event Aces, LLC
11.2023 - Current
Server
T-Rex Cafe
07.2022 - Current
Bartender
Terralina Crafted Italian
06.2021 - 02.2024
Server
Tibby's New Orleans Kitchen
10.2020 - 06.2021
Bartender/Server
Castle Hotel Autograph Collection by Marriott
06.2019 - 02.2022
Bartender/Server
Hilton Grand Vacations
02.2017 - 02.2019
High School Diploma -
South Plantation High School