Marie Durham
Beaverton ,OR
Summary
Dynamic and reliable professional with extensive experience in customer service and food preparation at McDonald's. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and maintaining cleanliness, consistently achieving operational efficiency while fostering a positive work environment. Committed to delivering exceptional service and support.
Diligent Desired Position with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
2023
2023
years of professional experience
Work History
Sandwich Artist
Monkey Subs
- Assembled sandwiches efficiently, ensuring quality and consistency.
- Maintained clean and organized workstations to uphold health standards.
- Assisted in training new team members on preparation techniques and safety protocols.
- Managed ingredient inventory, reducing waste through efficient stock rotation.
Overnight Crew Member
McDonald's
- Operated kitchen equipment efficiently during overnight shifts to ensure timely food preparation.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted in stocking inventory and managing supplies to support seamless service operations.
- Collaborated with team members to execute drive-thru orders accurately and promptly.
- Adapted quickly to changing demands during peak hours, ensuring customer satisfaction remained a priority.
- Executed cash handling procedures accurately, balancing registers at the end of shifts.
- Contributed to a positive team environment by fostering open communication among overnight staff.
Assistant Manager
Dollar Tree
06.2022 - 01.2023
- Assisted in daily operations and supported team members with routine tasks.
- Developed familiarity with company policies and procedures to enhance operational efficiency.
- Collaborated with management to ensure alignment with organizational goals and objectives.
- Provided administrative support by maintaining accurate records and documentation.
- Engaged in customer interactions, addressing inquiries and resolving issues effectively.
- Adapted quickly to changing priorities, demonstrating flexibility in a dynamic work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
CSA
Walgreens
10.2021 - 01.2023
- Assisted customers with product inquiries and provided tailored recommendations.
- Processed transactions accurately and efficiently, ensuring customer satisfaction.
- Maintained cleanliness and organization of sales floor for optimal shopping experience.
- Collaborated with team members to manage inventory levels and stock replenishment.
- Resolved customer complaints promptly, enhancing overall store reputation.
- Trained new staff on operational protocols and customer service best practices.
- Monitored product displays to ensure compliance with promotional guidelines and standards.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
Education
GED -
Merlo Station / Pcc
Aloha OregonSkills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
- Reliability and punctuality
- Food preparation
- Cash handling proficiency
- Effective multi-tasking
- Multitasking and prioritizing
- Cash handling
- Customer satisfaction focus
- Attention to detail
- Dependable and honest
- Cleaning and sanitizing
- Cleanliness and hygiene
- Patience and empathy
- Efficient work pace
- Cleaning and sanitization
Timeline
Assistant Manager
Dollar Tree
06.2022 - 01.2023
CSA
Walgreens
10.2021 - 01.2023
Sandwich Artist
Monkey Subs
Overnight Crew Member
McDonald's
GED -
Merlo Station / Pcc
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