Marie Elissondo
Santa Rosa,CA
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while offering customers banking options to make their banking more convenient by offering mobile options.
Overview
17
17
years of professional experience
Work History
Bank Teller
Wells Fargo
02.2023 - Current
- Answered customer inquiries regarding account balances, transaction history, and services charges.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Assisted with training of new tellers
Service Manager II
Wells Fargo
01.2006 - 02.2023
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Developed department processes and procedures to boost customer satisfaction.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
St Rose
San Francisco, CA06.1976
Skills
- Balancing ATM Machines
- Workflow Processes
- Bank Deposits
- Supervising Tellers
- Mobile Banking
Timeline
Bank Teller
Wells Fargo
02.2023 - Current
Service Manager II
Wells Fargo
01.2006 - 02.2023
High School Diploma -
St Rose