Marie Elizabeth Loden
Crane,MO
Summary
I bring a versatile skill set honed through diverse roles across multiple industries, emphasizing proficiency in troubleshooting, project management, customer service, and collaborative teamwork. I am eager to expand my knowledge in the medical industry, leveraging my adaptability to fast-paced environments and extensive experience to effectively address challenges and deliver impactful solutions in a healthcare setting!
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Manager, Kitchen Assistant Manager, Cook
The Train Station
Hurley, MO
06.2023 - Current
- Recruiting, training and supervising staff
- Agreeing and managing budgets
- Problem solving
- Planning menus and Daily Specials
- Ensuring compliance with licensing, hygiene and health and safety legislation
- Promoting and marketing the business
- Overseeing stock levels and ordering supplies
- Handling customer enquiries and complaints
- Greeting and advising customers with great customer service
- Preparing and presenting staffing/sales reports and agendas
- Assessing and improving profitability
- Making improvements to the running of the business and developing the restaurant
- Prepped and prepared breakfast, lunch, and dinner entrees
Power Line Operator / Cross-trained in Multiple Positions.
SRC Automotive INC
Springfield, MO
02.2022 - 07.2022
- Cross-trained in Multiple Positions including but not limited to:
- Line Loader
- Bearings Station
- Pistons & Rings
- Left Side Piston Installer
- Right Side Piston Installer
- Oil pan Installer
- Weekly Maintenance assistant, running the motorized mop
- Cleaning Aluminum detail Specialist
- All of these stations/jobs required the following duties and responsibilities:
- Produces components by assembling parts and sub-assemblies
- Reads and deciphers schematics, blueprints, and assembly instructions
- Positions or aligns components and parts, either manually or with hoists
- Uses hand tools or machines to assemble parts
- Conducts quality control checks
- Cleans and maintains work areas and equipment, including tools
- Prepare work to be accomplished by studying parts lists and gathering parts, subassemblies, tools, and materials
- Positions parts and subassemblies by using templates or reading measurements
- Assembles components by examining connections for correct fit, fastening parts and subassemblies
- Verifies specifications by measuring completed components
- Resolves assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources
- Keeps equipment operational by completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions, and calling for repairs
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations
- Maintains inventory by checking stock to determine supply levels, placing and tracking orders, and verifying receipt of supplies
- Conserves resources by using equipment and supplies as needed to accomplish job results
- Documents actions by completing production and quality forms
Kitchen Team Member
Casey's
Marionville, MO
09.2021 - 11.2021
- Cheerfully greet our guests while running the cash register
- Ensure the store is stocked and clean so we can continue to build strong relationships with our guests and communities
- Operate kitchen equipment to prepare food items, such as our delicious pizza, donuts, sandwiches, and more!
Server
Olive Garden
Springfield, MO
07.2021 - 09.2021
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained records of transactions made during shift as required by law or company policy.
- Greeted guests and provided menus.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Veterinary Caretaker
Dog Boarding Kennel and Judy’s Breeding Kennels
04.2020 - 07.2020
- Followed established safety procedures while performing all tasks related to caretaking duties.
- Disposed of hazardous materials according to established guidelines.
- Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. using appropriate cleaning supplies.
- Organized and maintained records of all puppy litters and their parents.
- Observed behavior patterns among different breeds in order to make informed decisions about future breeding plans.
- Ensured that breeding facilities were clean and well-maintained.
- Performed routine health checks on puppies, including vaccinations and deworming.
- Monitored food intake, exercise levels, and overall health of puppies.
- Coordinated transportation arrangements for puppies being sent out of state or internationally.
- Monitored animal health, administered vaccines and injections and took detailed notes on progress against wellness, behavioral, and breeding goals.
- Walked dogs on a daily basis to ensure they received exercise.
- Administered medications as directed by veterinarians.
- Greeted customers and provided information about services offered by the kennel.
- Cleaned and disinfected cages, kennels, runs, and animal holding areas.
- Monitored animals for signs of stress or discomfort while in the facility.
- Performed basic office tasks such as answering phones and scheduling appointments.
- Provided food, water, and bedding for animals in care.
- Ensured that all safety protocols were followed when handling animals.
- Organized supplies needed for daily operations of the kennel facility.
- Provided emotional support to pets who experienced separation anxiety from their owners.
- Observed animals' behavior to detect signs of illness or injury.
- Maintained records of animal feedings, medications administered, and other pertinent information.
- Sanitized equipment used during grooming processes according to established guidelines.
- Assisted with grooming activities such as brushing fur and trimming nails.
- Assisted in transporting animals to veterinarian appointments.
- Communicated effectively with owners regarding their pet's care plans.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Various Roles: Hostess, Busser, Expo, Dishwasher, and Prep Cook
Flat Creek
Cape Fair, MO
01.2020 - 05.2020
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Measured ingredients accurately using measuring cups and spoons.
- Communicated effectively with fellow staff members regarding meal preparations.
- Discarded spoiled food items immediately following established procedures.
- Adhered strictly to safety regulations while handling sharp knives or operating machinery.
- Organized walk-in coolers and freezers according to established guidelines.
- Inspected finished dishes for quality assurance purposes.
- Checked freshness of food and ingredients prior to use.
- Followed recipes to prepare meals according to customer specifications.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Assisted in serving meals to customers as needed.
- Measured and weighed food items to comply with portion requirements.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Upsold appetizers, drinks, desserts. when appropriate.
- Managed reservations, waitlists, and special requests for large parties.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Assisted in preparing salads and desserts when requested by chefs or supervisors.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
- Replenished soap dispensers with detergent when necessary.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Filled out daily logs regarding temperature readings of dishwashers as required by health department regulations.
Sandwich Artist
Subway
Crane, MO
05.2019 - 10.2019
- Replenished condiments and other supplies at front counter areas.
- Stocked shelves with products and supplies.
- Greeted customers and provided product knowledge.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Monitored temperature of freezers and coolers throughout shift.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Upsold additional items to increase store profits.
- Followed established procedures for handling money transactions accurately.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Operated cash registers to process payments from customers.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Assisted team members during peak hours when necessary.
- Trimmed meats and cheeses for sandwiches as needed.
- Answered guest questions, delivering most accurate and updated information available.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Completed opening, closing and shift change tasks by following company guidelines.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Kept customer and food preparation areas clean and well-organized.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Delivered superior customer service focused on quality and meeting customer needs.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Kitchen Team Member
McDonald’s
Aurora, MO
10.2018 - 12.2018
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Organized storage areas for unused ingredients or supplies.
- Measured ingredients accurately using measuring cups or scales.
- Ensured compliance with health and safety regulations in the kitchen area.
- Inspected workstations for cleanliness before beginning shift.
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Prepared dough and sauce for pizzas according to recipes.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Customer Service
Bamboo House
Marionville, MO
04.2018 - 08.2018
- Monitored dining area to ensure tables are cleared promptly after guests leave.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
- Maintained a clean work area by wiping down counters, sweeping floors.
- Balanced cash drawers at the beginning and end of shifts.
- Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for bank pick-up.
- Stocked shelves with merchandise and ensured all products were properly labeled.
- Verified accuracy of orders prior to checkout to ensure correct pricing was applied.
- Handled customer complaints in a professional manner to ensure satisfaction.
Education
General Education -
Ozark Technical Community College
Springfield, MO12.2020
High School Diploma -
Crane High School
Crane, MO05.2020
Skills
- POS system operations
- Restaurant Operations
- Training and coaching
- Service prioritization
- Employee Scheduling
- Health Code Compliance
- Policy Enforcement
- Hiring
- Staff Supervision
- Promotional Events
- Emergency Procedures
- Staff Motivation
- Complaint Handling
- Menu knowledge
- Health and Safety Regulations
- Computer Skills
- Equipment Operation
- Stress Tolerance
- Assembly line experience
- Inspections
- Quality Control
- Punctual and Reliable
- Machine Operation
- Positive Attitude
- Strong Work Ethic
- Good Communication
- Time Management
- Customer Service
- Data Entry
- Medical Terminology
- Certified in Basic Life Support (BLS)
- Wound care and irrigation
- Able to lift 80 pounds
- First Aid
- Vital signs monitoring
- Safe Driving
- Medical volunteer
- Basic Life Support
- Scene assessments
- Vehicle Maintenance
- CPR and First Aid
- Condition Assessment
- Cardiopulmonary Resuscitation
- Airway Management
- Seizure Management
- Patient Stabilization
- Patient evaluations
- Fire Control
- Weather condition assessment
- Semi-annual drills
- Hazard Prevention
- Public safety and security
- Firefighting procedures
- Active Listening
- Credit card payment processing
- Staff Training
- Cooking procedures
- Large Volume Cooking
- Patient bathing
- Animal Safety
- Animal restraint
- Tick Removal
- Animal Grooming
- Animal Handling
- Veterinary standards and procedures
- Medication Administration
- Feeding Assistance
- Meal Preparation
- Client Confidentiality
- Emotional Resilience
- Compassionate Care
- Personal care assistance
- Chronic Disease Management
- Patient Companionship
- Dependable and Responsible
- Personal Hygiene Assistance
- Daily living assistance
- Disability Support
Awards
- Medical Emergency Responder Certified Certificate, 02/01/18
- Junior First Responder, 02/01/17 - 02/01/18
- First Responder, 02/01/18 - 11/01/21
Certification
- Emergency Medical Responder Training Certification through Cox in Stone County - February 2018
- CPR and BLS Certified - February 2018 ( Needs Renewed)
Timeline
Front of House Manager, Kitchen Assistant Manager, Cook
The Train Station
06.2023 - Current
Power Line Operator / Cross-trained in Multiple Positions.
SRC Automotive INC
02.2022 - 07.2022
Kitchen Team Member
Casey's
09.2021 - 11.2021
Server
Olive Garden
07.2021 - 09.2021
Veterinary Caretaker
Dog Boarding Kennel and Judy’s Breeding Kennels
04.2020 - 07.2020
Various Roles: Hostess, Busser, Expo, Dishwasher, and Prep Cook
Flat Creek
01.2020 - 05.2020
Sandwich Artist
Subway
05.2019 - 10.2019
Kitchen Team Member
McDonald’s
10.2018 - 12.2018
Customer Service
Bamboo House
04.2018 - 08.2018
General Education -
Ozark Technical Community College
High School Diploma -
Crane High School
- Emergency Medical Responder Training Certification through Cox in Stone County - February 2018
- CPR and BLS Certified - February 2018 ( Needs Renewed)
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