MARIE ELLMAN
Orlando,FL
Summary
- Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Hilton Grand Vacations Tuscany Village
Orlando, Florida
08.2024 - Current
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Provided guidance to new team members on how to perform tasks correctly.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Organized special requests such as wake up calls, extra pillows, cribs.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Answered incoming calls from guests seeking reservations or general information.
- Greeted walk-in and phone guests, determining interests and needs.
- Provided assistance to guests throughout their stay.
- Handled customer complaints professionally and efficiently.
- Verified reservations by phone or in person.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Resolved guest complaints in a professional manner.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
Flight Attendant
SkyWest Airlines
Orlando, FL
09.2023 - 08.2024
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Greeted passengers, answered questions, and directed them to their seats.
- Provided safety instructions to passengers prior to takeoff and landing.
- Delivered onboard customer service including food and beverage service.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
Ramp Agent
Amazon Air
Lakeland, Florida
06.2020 - 09.2023
- Received oral instructions to determine work assignments and material and equipment needs
- Sorted cargo before loading and unloading
- Installed protective bracing, padding and strapping to prevent shifting and damage to items being transported
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
Front Desk Agent
Izaak Walton Inn
Essex, Montana
09.2017 - 10.2019
- Utilized extensive knowledge of rates, packages and special promotions to drive sales
- Used computer and database systems to verify information, process purchases and make notes
- Answered customer questions about transportation, restaurants and entertainment
- Evaluated negative situations and took alternate courses of action to avoid conflict
- Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants
- Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining and entertainment
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits
- Advised housekeeping staff when rooms had been vacated and were ready for cleaning.
- Answered phones, responded to inquiries, and took messages.
Education
Associate In Science (A.S.) In Software Development -
Hillsborough Community College
05.2022
Skills
- Quality Assessment and Assurance
- Customer Service
- Physical Strength and Stamina
- Adaptable to Changing Needs
- Reaction Time and Speed
- Active Listening
- Time Management
- Workload Management
- Effective Communication
- Problem-solving aptitude
- Teamwork and Collaboration
- Leadership Qualities
- Reliability and punctuality
- Conflict Mediation
- Public Speaking
- Professional Appearance
Contact - Professionalsummary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Timeline
Guest Service Representative
Hilton Grand Vacations Tuscany Village
08.2024 - Current
Flight Attendant
SkyWest Airlines
09.2023 - 08.2024
Ramp Agent
Amazon Air
06.2020 - 09.2023
Front Desk Agent
Izaak Walton Inn
09.2017 - 10.2019
Associate In Science (A.S.) In Software Development -
Hillsborough Community College