Marie Espinosa
Albuquerque,NM
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
11
11
years of professional experience
Work History
Director
Real Help Home Care
10.2022 - 04.2024
- Direct the performance of all team members in the Community ensuring policies and procedures are established, documented, and implemented to protect the health and safety of the residents, meet programming goals, and provide the highest degree of customer service.
- Facilitated recruiting, hiring and training of team members.
- Develop and maintain professional relationships with community liaisons and ensure proper and timely communication.
- Sales Leader, ensure effective performance of all marketing activities included public relations efforts, prospective client generation, prospective client follow-up.
- Streamlined accounting processes by implementing efficient software and tools, resulting in improved accuracy and reduced processing time with companies such as Axiscare, Clearcare Wellsky, ADP, Quickbooks Intuit.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Associate
Amazon
11.2021 - 01.2023
- Problem solver helping fully understanding workflow and daily production goals
- Assisting the floor as an associate resource, training associates, tracking and reporting of labor hours
- Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating
Resident Care Manager
Ravenna Assisted Living
04.2021 - 10.2021
- Conducted interviews, hiring, scheduling and training for all caregivers and MAC training on quick mar systems
- Tracked schedules of all caregivers within budget and processed bookkeeping and payroll weekly through quickbooks and deputy
- Complied with state regulations for a care facility, administered and processed covid19 test for 100+ people a week
Owner
NM Caregivers to the Rescue
02.2016 - 04.2021
- Assisted members with all ADL’s in and out of their home or facility they lived in including provided transportation to doctors appointments and outings
- Billing, accounting, bookkeeping and payroll done through excel and quickbooks weekly to follow budget
- Advertisement for caregivers and new clients, at schools, healthcare fair, including formed working relationships with discharge planners at hospitals and SNF’s
Customer Service Representative
Aerotek/Presbyterian Health Plan
07.2020 - 04.2021
- Responded to customer requests for products, services, and company information.
- Assisted in understanding patients' insurance coverage and finding in-network and out-of-network providers.
- Provided quotes for services/procedures to be performed.
- Researched bills, denied claims, and member responsibilities after insurance payouts.
- Complied with HIPAA rules and regulations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Manager
Caregiver to the Rescue
05.2013 - 02.2016
- Assisted members with all ADL’s in and out of their home or facility they lived in including provided transportation to doctors appointments and outings
- Billing, accounting, bookkeeping and payroll done through excel and quickbooks weekly to follow budget
- Advertisement for caregivers and new clients, at schools, healthcare fair, including formed working relationships with discharge planners at hospitals and SNF’s
Education
High School Diploma -
Albuquerque High School
Albuquerque, NM05.2005
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
Timeline
Director
Real Help Home Care
10.2022 - 04.2024
Associate
Amazon
11.2021 - 01.2023
Resident Care Manager
Ravenna Assisted Living
04.2021 - 10.2021
Customer Service Representative
Aerotek/Presbyterian Health Plan
07.2020 - 04.2021
Owner
NM Caregivers to the Rescue
02.2016 - 04.2021
Manager
Caregiver to the Rescue
05.2013 - 02.2016
High School Diploma -
Albuquerque High School
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