Marie-Eve Lamy
Los Angeles,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to increase performance and promote organizational efficiency. Uses decision-making skills and sound judgment to positively impact company success. Leader of large scale operations oftentimes in hostile environment, excelling at adapting responses and decisions making to constant changing and challenging environment. Thinker, doer and go-getter, passionate and fully dedicated to achieve set goals and more.
Overview
17
17
years of professional experience
Work History
Director Operations and Emergency Management
Consulate General Of Canada In Los Angeles
08.2019 - Current
- Responsible for all operations including; Human resources, Finances and properties, communications, IT/IT, Protocols, logistics, Consular, Security and Emergency management. Oversee operations for all Southern California, Nevada and Arizona.
- Leading Ambassador/Consular General with decision making, diplomatic positioning.
- Implement innovative solutions to solve complex problems, resulting in increased productivity and streamlined process and operations. Implement strategic planning, better resources allocation and time management practices
- Manage budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Proactively identify potential risks and implemented mitigation strategies to minimize negative impacts on business operations, in all areas of responsibility.
- Strengthen internal financial controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Cultivate a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced community preparedness for natural disasters by conducting regular training sessions and drills.
- Increased public awareness on disaster preparedness through the development of educational materials and outreach activities.
- Facilitate collaboration between multiple agencies involved in emergency management, fostering a coordinated approach to crisis situations.
- Collaborate with local, state, and federal agencies for coordinated disaster response efforts, ensuring timely assistance to affected communities.
- Design evacuation plans tailored to specific hazards, minimizing loss of life during emergency situations..
- Partner with senior leadership to establish and develop corporate and HR policies and procedures, staffing needs and elaborate strategic recruitment plans.
- Lead diplomatic visits for Ministers and Prime ministers in setting agenda and meetings, and leading on all logistics and operations.
Emergency Management Specialist
Consulate General Of Canada In Los Angeles
12.2017 - Current
- Lead Emergency Response operations on the ground in crisis and hostile environment, develop and implement response plan, team structures and resources. Iran plane crash (2020), COVID19 pandemic (2020), Ukraine conflict (2021), Israel/Gaza (2023).
- Develop and implement an Incident Command structure, build a team and effectively assign roles and responsibilities
- Improve emergency response time by developing and implementing efficient emergency management plans.
- Ensure the safety of residents during emergencies through effective coordination with local, state, and federal agencies.
- Assess damage following disasters, collaborating with recovery teams to provide effective assistance to affected communities quickly.
- Facilitate collaboration between multiple agencies involved (Other nations, Red Cross, Red Crescent, State Department, FEMA, Law enforcement, Coroners, and other local authorities) in emergency management, fostering a coordinated approach to crisis situations.
Director of Operations
Summit Management Office, Global Affairs Canada
09.2017 - 09.2018
- Directed operations team for the G7 Summit Diplomatic meeting in Charlevoix, June 2018.
- Developed and implement concept of operations for the G7 meeting and all aspects of logistics related, with a special attention to accreditation, access and security throughout all movements of dignitaries.
- Implemented operational efficiency by streamlining processes and integrating innovative solutions.
- Led cross-functional teams for successful completion of projects, and maximise productivity.
- Developed and executed strategic plans to achieve organizational goals and make the dignitary visit a success
- Managed budgets and resources, optimizing allocation dedicated to event.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements and ensure success of the event
- Proactively develop contingency plans to adapt to any potential scenarios and be ready to respond and executive without interrupting or affecting the event.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Director of Operations ( HR and Finances)
Global Affairs Canada
09.2012 - 07.2016
- Directed a team of client services delivery in the field of finance/budget management and human resources.
- Spearheaded change management initiatives that facilitated organizational transformation while minimizing disruption to ongoing operations. Led important organizational structure transition, resulting in doubling my team of employees.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives. Provided recommendation contributing to Senior management decision making.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery, and adapt to clients constant evolving needs and expectations
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Business Office Director
Consulate General Of Canada In Denver
08.2010 - 08.2012
- Oversaw all aspect of administrative management of the Consulate such as human resources, Finance and real estate, IM/IT, Consular and Emergency Management, Protocols and security.
- Developed a comprehensive budget for the Consulate, leading to increased financial stability and growth.
- Managed a team of administrative professionals, ensuring a high level of productivity and collaboration.
- Oversaw all aspects of human resources, including hiring, onboarding, employee evaluations and labor relation conflicts
- Created detailed financial reports for upper management, allowing for informed decisionmaking.
- Negotiated contracts with vendors, resulting in cost savings and improved service quality.
- Developed office policies that promoted a professional atmosphere while also fostering teamwork among staff members.
- In the mist of structural reorganization, evaluated existing processes to identify areas for improvement, then implemented changes accordingly to boost productivity levels and adapt approaches to the new model of service.
- Managed a high level, mediatize and sensitive death penalty case on behalf of Canadian government.
Human Resources Specialist
Global Affairs Canada
04.2007 - 08.2010
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Improved communication between management and staff by organizing regular town hall meetings and feedback sessions.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Analyzed turnover trends within the organization to proactively address potential issues affecting employee morale and job satisfaction.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
Education
Master of Arts - Emergency Management
University of Southern California
Los Angeles, CA06.2025
Executive Learning Diploma - Woman in Leadership
Yale University School of Management
Connecticut09.2022
Bachelor of Arts - International Business Management
Laval University
Quebec, Canada06.2007
Skills
- Leadership Abilities
- Critical Thinking
- Operations Management
- People Management
- Crisis and Emergency Management (planning and response)
- Contingency Planning
- Cultural Sensitivity
- Security Awareness
- Stress Management
- Adaptability
- Complex logistics and coordination
- Strategic Planning
- Problem Solving
Accomplishments
Competitive figure skater representing Canada on the national and international scene for 22 years.
Red Cross FirstAid certified
Member of Canadian Rapid Deployment Team assisting disasters, emergencies and crisis abroad since 2017.
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Director Operations and Emergency Management
Consulate General Of Canada In Los Angeles
08.2019 - Current
Emergency Management Specialist
Consulate General Of Canada In Los Angeles
12.2017 - Current
Director of Operations
Summit Management Office, Global Affairs Canada
09.2017 - 09.2018
Director of Operations ( HR and Finances)
Global Affairs Canada
09.2012 - 07.2016
Business Office Director
Consulate General Of Canada In Denver
08.2010 - 08.2012
Human Resources Specialist
Global Affairs Canada
04.2007 - 08.2010
Master of Arts - Emergency Management
University of Southern California
Executive Learning Diploma - Woman in Leadership
Yale University School of Management
Bachelor of Arts - International Business Management
Laval University
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