Summary
Overview
Work History
Education
Skills
Timeline
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Marie Fende

Kingsford,Michigan

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Multi-faceted Logistics Specialist with solid history of streamlining operations and trimming cost. Reliable and results-driven supply chain manager delivering stellar aptitude for organization, superb people skills and reputation for utmost integrity. Eager to increase productivity and client satisfaction.

Overview

26
26
years of professional experience

Work History

Operation and Scheduling Analyst

Smith Castings
11.2017 - Current
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
  • Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
  • Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
  • Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Bartender/Server

Double D Lounge
02.1997 - 11.2017
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

High School Diploma -

Florence High School
Florence, WI
05.1999

Skills

  • Workforce Scheduling
  • User Research
  • Scheduling Software
  • Combat Mission Readiness
  • Process Scheduling
  • Solving Production Issues
  • Purchase Orders
  • Work Orders
  • Organizational Systems
  • Data Input
  • Microsoft Excel
  • Warehousing and Delivery
  • Team Support
  • Project Scheduling
  • Invoice Processing

Timeline

Operation and Scheduling Analyst

Smith Castings
11.2017 - Current

Bartender/Server

Double D Lounge
02.1997 - 11.2017

High School Diploma -

Florence High School

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Marie Fende