Summary
Overview
Work History
Education
Skills
Timeline
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MarieFlore Gabriel

New York,NY

Summary

Professional, Enthusiastic Eligibility Specialist Level II with 10 years of service with the City of New York Human Resources Administration/Department of Social Services. Skilled at managing workload, ability to review, evaluates and applied various sources of information for case processing.

Overview

9
9
years of professional experience

Work History

ESII at IREA/SNAP CLAIMS & RECOVERY (SNAP-CR)

HRA/DSS
07.2017 - Current
  • Responsible for monitoring case actions by reviewing eligibility requirements, financial documents to determine and eliminates payments errors
  • Review and verifies all documents to create report on all cases
  • Perform accurate calculation, computation on cases based on agency’s guidelines
  • Manage and track workload by preparing daily log and monthly activity report
  • Provide elbow training to new employee

ESII at MEDICAID HELPLINE

HRA/DSS
11.2015 - 07.2017
  • Respond to between 50-100 calls per day from public regarding eligibility criteria, program description and case status
  • Perform preliminary assessment of callers to determine eligibility to participate in program
  • Reviewed, verified, and update all information regarding clients
  • Participates in team meeting

Education

Bachelor of Science - Legal Studies

Mercy College
Dobbs Ferry, NY
05-2004

Skills

  • Legal knowledge
  • Proficiency in [Software]
  • History research
  • Negotiation
  • Call center background
  • Case investigation
  • Problem-Solving
  • Time Management
  • Customer Service
  • Reliability
  • Excellent Communication
  • Microsoft Office
  • Professional ethics
  • Documentation and Recordkeeping

Timeline

ESII at IREA/SNAP CLAIMS & RECOVERY (SNAP-CR)

HRA/DSS
07.2017 - Current

ESII at MEDICAID HELPLINE

HRA/DSS
11.2015 - 07.2017

Bachelor of Science - Legal Studies

Mercy College

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MarieFlore Gabriel