Marie Frazee Moore, LCPC
Overland Park,KS
Summary
Strong leader and problem-solver promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Associate Manager
Aetna Medicaid
11.2018 - Current
- Enhanced team productivity by implementing efficient project management strategies.
- Streamlined processes for increased efficiency and cost savings within the department.
- Mentored junior team members, contributing to their professional growth and skill development.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Facilitated effective communication across departments to ensure seamless project execution.
- Proactively identified areas for improvement, implementing solutions
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Oversaw training and onboarding process for all newly hired employees within LTSS.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Interviewed and hired employees and implemented mentoring/preceptor program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
Family Preservation Therapist
KVC Behavioral Healthcare
02.2018 - 10.2018
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Conducted thorough assessments to accurately diagnose mental health conditions and develop appropriate treatment strategies.
- Provided crisis intervention services, stabilizing clients in distress and connecting them with necessary resources.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
Behavioral Health Clinical Manager
Centene
12.2013 - 07.2017
- Improved patient outcomes by implementing evidence-based clinical practices and protocols.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
- Oversaw hiring, onboarding, and evaluation of staff, contributing to a high-performing team environment.
- Reduced hospital readmission rates by prioritizing discharge planning and effective communication between patients, families, and healthcare providers.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Leveraged data analytics to track key performance indicators and inform ongoing process improvement efforts
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Regularly evaluated employee performance and provided feedback.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Handled job duties for staff members which were unavailable or out of office.
Education
Master of Arts - Professional Counseling
Texas State University
San Marcos, TX12.1999
Bachelor of Arts - Psychology
Pitzer College
Claremont, CA05.1993
Skills
- Department Oversight
- Staff Training and Development
- Staff Management
- Presentations
- Interpersonal Skills
- Adaptability and Flexibility
- Process Improvement
- Cross-functional Collaboration
Affiliations
- NADD, National Association of Dual Diagnosis
Timeline
Associate Manager
Aetna Medicaid
11.2018 - Current
Family Preservation Therapist
KVC Behavioral Healthcare
02.2018 - 10.2018
Behavioral Health Clinical Manager
Centene
12.2013 - 07.2017
Master of Arts - Professional Counseling
Texas State University
Bachelor of Arts - Psychology
Pitzer College
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