Revit
Marie Frazier
Interior Design Consultant | Visual Merchandising/Retail Design | Customer Service
Baltimore,MD
Summary
Original Design Consultant with talents in creating new designs in a team environment or independently. Skilled in completing special orders, scheduling, invoicing, and various office tasks. Specialties include meeting high sales goals, presenting various design options and keeping customer service at its highest.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Interior Design Associate
IKEA
White Marsh, MD
02.2020 - Current
- Planned project concepts by researching and studying market and design trends.
- Utilize IKEA commercial design process to obtain approval of concepts by submitting rough drafts to management and sales partner(s)
- Collaborate with partners (sales, constructors, visual merchandiser, etc) during creation and drafting of design.
- Lead design projects of showrooms and execute implementations that are assigned
- Utilize manual drafting skills and Revit to communicate design ideas to team
- Focuses on, and executes, incorporating function and correct style expression within space
- Utilize power tools and other materials to properly install and implement design
- Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
- Gained deep knowledge and quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
Kitchen Design Consultant
IKEA
White Marsh, MD
02.2020 - 11.2020
- Meeting with clients and working collaboratively to determine their design goals.
- Planning overall appearance and function of kitchen while utilizing IKEA design planner.
- Prepared strategies and proposed concepts for client approval.Coordinate colors, materials and lighting for kitchen to achieve design.
- Strong drafting skills that assist clients in conceptualizing the project.
- Strong written and verbal communication skills.
- Ability to connect with and work collaboratively with contractors and receive feedback.
- Ability to envision projects and foresee how color and light balance out in kitchen space.
- Maintaining awareness of market and design trends.
- Consistently stayed under client's budget for projects.
- Obtained approval of concepts by submitting rough drafts to management or to client.
Kitchen/Bath Design Consultant
Home Depot
Rosedale, MD
10.2019 - Current
- Utilize 20/20 design software to create floor plans and renderings for customers and professional contractors.
- Improve customer’s experience and stimulate sales of kitchen designs.
- Provide courteous and interactive support to customers by offering kitchen design according to their requirements.
- Assist guests and complete design, sale remodeling projects to fulfill all guests’ needs.
- Collaborate with sales support personnel to offer exceptional customer service.
- Implement selling and operational kitchen design processes.
- Perform as main contact for guest from collection of retainer to sale closure.
- Provide creative solutions and design to meet or exceed guest’s needs.
- Interact with guests’ to know about their needs, requirements and budgetary limits.
- Present products to customers suitable to attain their objectives.
- Promote indoor installation services along with indoors value proposition.
- Establish detailed project budget working with customer and professional contractors.
Guest Services Specialist
National Aquarium of Baltimore
Baltimore, MD
11.2017 - 09.2018
- Supported guest service needs by working posts in any / all of the following areas: Waterfront Park, Membership/Will Call/4D Cashier, 4D Theater, Concierge and other posts as assigned.
- Greeted all guests in line of sight with a smile, a verbal greeting, and approachable friendliness.
- Acted as a host to each guest by demonstrating behavior that supports a positive, cheerful and professional attitude.
- Provided first-level service recovery as needed through active listening and offering solutions that successfully balance guest & Aquarium needs.
- Understand when to solve the problem and when to engage a Guest Service Manager.
- Assisted guests in a friendly and positive manner regarding Aquarium offerings, prices, membership, directions, and general information.
- Created opportunities to share marketing messages that support both the Aquarium’s mission – to inspire conservation of the world’s aquatic treasures – and its business goals.
- Became familiar with the Aquarium’s story – history, accomplishments and future goals.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Retail Supervisor
Ripley’s Believe It or
Baltimore, MD
12.2012 - 08.2016
- Ensures that each guest receives outstanding guest services by providing a guest friendly environment.
- Performed calculations to determine each employees’ incentives from sales.
- Assisted in the upkeep and safety of property and staff.
- Attended events for companies we sponsor and attending marketing events.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Coordinated merchandising displays, signage and sales enablement.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 15%.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recruited, managed and motivated 12 member retail team to give every guest positive and memorable experiences.
Hostess
Ripey's Believe It Or Not Ent.
Baltimore, MD
12.2012 - 08.2016
- Of Attraction/Museum.
- Provided effective customer service.
- Provided customers with information about artifacts in the museum.
- Maintained a clean and safe environment for guest.
- Actively sold tickets and merchandise.
- Communicated guest request to managers.
- Completed all sale transactions and maintained proper sales transactions.
Interior Design
Market Centre Design
Baltimore, MD
02.2011 - 04.2011
- Maintained files of vendors and clients information.
- Ordered samples for fabrics.
- Priced fabrics and materials for store.
- Booked house calls for design consultations.
- Assisted customers with purchase of fabrics and store items.
- Performed daily closeouts for store.
Education
High School Diploma -
Vivien T. Thomas High School
Baltimore, MD 08.2003 - 06.2007
Skills
Brand alignment
Merchandising plan creation
Product knowledge
Space planning methodology
Project Management
Software
Auto cad
20/20 Kitchen Design Software
Microsoft Office Suite
Point of Sales
Adobe XD
Interests
UX/UI design and research
References
Charise Epps- 443-763-1446
- Ripley’s Believe It or Not- Assistant General Manager
Maisheda Lee-Lucas- 410-424-8577
- Ripley’s Believe It or Not- General Manager
Nora Campbell- 443-253-7619
- Ripley’s Believe It or Not- General Manager
- National Aquarium of Baltimore- Marketing Director
Leondra Hemmingsworth- (786) 436-8963
- IKEA- Kitchen/Bath designer
- IKEA- Sales/ Customer Service Supervisor
Tiffany- 443-763-1446
- IKEA- Visual Merchandiser
Tavon Gourdine- (443) 680-3018
- IT Specialist
- CEO of Vonyo Designs
Timeline
Interior Design Associate
IKEA
02.2020 - Current
Kitchen Design Consultant
IKEA
02.2020 - 11.2020
Kitchen/Bath Design Consultant
Home Depot
10.2019 - Current
Guest Services Specialist
National Aquarium of Baltimore
11.2017 - 09.2018
Hostess
Ripey's Believe It Or Not Ent.
12.2012 - 08.2016
Retail Supervisor
Ripley’s Believe It or
12.2012 - 08.2016
Interior Design
Market Centre Design
02.2011 - 04.2011
High School Diploma -
Vivien T. Thomas High School
08.2003 - 06.2007