Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARIE GAUVIN

LEHIGH ACRES

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Salon Owner/Operator

Fuzion Unisex Salon
03.2021 - 06.2023
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.

Customer Service Representative

LYNX Services, a Solera
01.2019 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Salon Owner/Operator

Strandz Unisex Salon
06.2015 - 02.2019
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Kept all building areas and equipment functional and well-organized to promote business performance.

Education

State Board Approved Certificate - Cosmetology

Sun State Beauty Academy
Fort Myers, FL
04-2003

Skills

  • Client support
  • Client account management
  • Goal setting
  • Supplier monitoring
  • Data management
  • Inventory tracking and management
  • Purchasing and planning
  • Schedule management
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail

Timeline

Salon Owner/Operator

Fuzion Unisex Salon
03.2021 - 06.2023

Customer Service Representative

LYNX Services, a Solera
01.2019 - 03.2020

Salon Owner/Operator

Strandz Unisex Salon
06.2015 - 02.2019

State Board Approved Certificate - Cosmetology

Sun State Beauty Academy

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