Marie Gibson

• Responsibilities consist of performing a variety of clerical, administrative task in an office setting. communication:
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Responded to inquiries from callers seeking information.
• Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Created and updated records and files to maintain document compliance.
• Sorted, opened, and routed mail and deliveries to meet business requirements.

• Assisted customers by answering questions and responding to inquiries.
• Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
• Responded to customer calls and emails to answer questions about products and services.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
• Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.

Due to the Pandemic

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Confirmed appointments, communicated with clients, and updated client records.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Responded to customer calls and emails to answer questions about products and services.

• Negotiated favorable contract terms for clients, leading to successful transactions and high levels of client satisfaction.
• Conducted comprehensive market analysis to provide accurate property valuations and pricing recommendations.
• Collaborated with mortgage lenders, title companies, and attorneys to ensure smooth transaction processes for all parties involved.
• Achieved high levels of client satisfaction by addressing concerns promptly and offering viable solutions that met their needs.
• Leveraged strong negotiation skills to secure favorable terms for clients, resulting in successful transactions and increased revenue.
• Managed a high volume of leads effectively, prioritizing tasks to ensure timely follow-up on all inquiries.

• Managed high call volumes, maintaining professionalism under pressure while providing accurate information.
• Delivered comprehensive product knowledge to assist customers in making informed decisions.
• Collaborated with colleagues to share best practices and enhance overall team performance.
• Provided constructive feedback during team meetings, fostering a culture of continuous improvement.
• Identified opportunities for upselling and cross-selling, contributing to increased sales revenue.
• Trained new hires on company policies, procedures, and software systems, ensuring their smooth integration into the team.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Increased efficiency and team productivity by promoting operational best practices.
• Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
• Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
• Advised students on educational, career and social opportunities.

• Develop programs manuals, policies, procedures standards rules of the unit, Analyze data, conduct research, and resolve Medicaid clients’ problems, Review Medicaid clients billing problems and pharmacy inquiries, Act as a liaison between Medicaid clients and providers, pharmacies, and hospitals to ensure proper bill practice is being used, Conduct interviews with Medicaid walk-in clients to identify, review, research and resolve individual problems, Review, research Medicaid Medical claims on a case-by-case basis by applying Medicaid billing procedures and regulations, Enroll Medicaid eligible clients into Medicaid HMO, (MediPass) using the state database, Answered high volume of phone calls and relieved the switchboard operator, Operated the switchboard, transfer calls and took messaging, greetings, and directed walk in, Participated in outreach activities and office training programs