Summary
Overview
Work History
Education
Skills
Timeline
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Marie Gilliam

Phippsburg

Summary

Dynamic professional with extensive experience at Avita of Brunswick, excelling in medication administration and resident care. Proven leadership in managing teams and maintaining meticulous records. Adept at time management and customer service, fostering strong client relationships while ensuring safety and compliance in fast-paced environments. Committed to making sure that clients in any level receive the upmost respect and attention given to achieve their desired goal.

Overview

25
25
years of professional experience

Work History

PSS

Avita of Brunswick
Brunswick
09.2024 - Current
  • Assisting residents who have memory loss complete daily living activities such as bathing, dressing and eating.
  • Making sure residents are safe in their environment.
  • Working with other PSS and CNA's to assure all tasks are completed in a timely manner.
  • Recording daily activities and functions for each individual resident at the end of shift.

Owner and Operator

Self Employed
Phippsburg
05.2019 - Current
  • Manage multiple cleaning clients tailoring each individual clean to their specific needs.
  • Create and maintain a schedule for multiple clients.
  • Clean and organize each house to each clients standards.
  • Keep detailed records for all incoming and outgoing finances.
  • Maintain good communication and relationships with each client.

CRMA

Avita of Brunswick
Brunswick
11.2016 - 06.2022
  • Administer medications to all residents.
  • Keep a very detailed record of all medications that are incoming and outgoing.
  • Overseeing other PSS/CNA's to make sure they stay on task and complete the tasks they are assigned to that day.

Multiple Positions Held

Hannaford Supermarket
Brunswick
10.2004 - 01.2015
  • Pharmacy Technician: Helped pharmacist with receiving orders from the doctors and from customers who brought in hand written prescriptions. I also talked to multiple insurance companies to assure that customers prescriptions were going through the correct plans.
  • Bakery: Keep Record of inventory and making sure to order enough product. Fulfill special orders over the phone and in person. Bake products according to company standards. Decorate cakes.
  • Bookkeeper: Record previous sales into the computer software. Make sure cashiers registered were counted and maintained properly. Make sure that the store was equipped with enough cash flow to keep each days tasks running properly.
  • Assistant Customer Service Manager: Make schedules using computer software for all current customer service associates to maintain a properly scheduled department. Track sales or the department. Oversee that customer service associates are maintaining proper practice to company standards. Take customer complaints and handle them properly.
  • Hannaford To Go Assistant Manager: Work with corporate and other agencies to start the Hannaford To Go program. Run conference calls and oversee daily operations to make sure that all of the areas of the program were running properly and calling appropriate agencies to problem solve and get resolution.

Front Desk Associate/Concierge/Reservations

Sebasco Harbor Resort
Phippsburg
05.2000 - 05.2004
  • Front Desk: Greet guests upon check in and give them room assignments, go over the property with them and assist them with any questions they had upon check in.
  • Concierge: Assist guests with any questions they had while staying at the resort. Giving them information on any activities, eateries, beaches and more that arose while they were staying on the property.
  • Reservations: Answering phone calls to be able to help guests and companies in booking their individual rooms, family reunions, and work functions for the desired dates. Imputing this into the computer software.

Education

High School Diploma -

Morse High School
Bath
06-2004

Some College (No Degree) - Child And Adolescent Psychology

Southern New Hampshire University
Brunswick, ME

Some College (No Degree) - Accounting

Husson College
Bangor, ME

Skills

  • Time Management
  • Customer Service
  • Organization
  • Leadership
  • Team leadership
  • Record keeping
  • Phone etiquette
  • Communication
  • Management
  • Multitasked

Timeline

PSS

Avita of Brunswick
09.2024 - Current

Owner and Operator

Self Employed
05.2019 - Current

CRMA

Avita of Brunswick
11.2016 - 06.2022

Multiple Positions Held

Hannaford Supermarket
10.2004 - 01.2015

Front Desk Associate/Concierge/Reservations

Sebasco Harbor Resort
05.2000 - 05.2004

High School Diploma -

Morse High School

Some College (No Degree) - Child And Adolescent Psychology

Southern New Hampshire University

Some College (No Degree) - Accounting

Husson College

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Marie Gilliam