Marie Ginn
Brighton,TN
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
8
8
years of professional experience
Work History
Optical Manager
West Tennessee Eye
06.2023 - Current
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Collaborated with vendors to negotiate favorable pricing on frame purchases, maximizing profit margins without sacrificing product quality or selection.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Managed and trained team of opticians, ensuring high levels of product knowledge and customer service skills.
- Proactively addressed any health or safety concerns within optical department, maintaining clean and safe environment for both staff and patients.
Store Manager
Tractor Supply
05.2017 - 06.2023
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Admissions Representative
Baptist Tipton Hospital
06.2016 - 05.2017
- Ensured compliance with HIPAA regulations while managing sensitive patient information during verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Enhanced company reputation by providing exceptional customer service and support.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Education
No Degree - Business Law
Oklahoma Junior College
Tulsa, OKCertified Optical Manager
Pecca Online Course
Millington, Tn11.2023
High School Diploma -
Munford High School
Munford, TN05.1985
Skills
- Optical knowledge
- Optical dispensing
- Frame adjustments
- Appointment Scheduling
- Optical Equipment Operation
- Document Management
- Workflow Coordination
- Lens fitting
- Customer Service
- Attention to Detail
- Frame Repair
- Insurance approvals
- Conducting fittings
- Billing Processing
- Product and Service Recommendations
- Inventory Management
- Selecting frames
- Managing repairs
- Administrative Functions
- Product Upselling
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Paperwork Processing
- Team Development
- Administrative Support
- Microsoft PowerPoint
- Microsoft Office Suite
- Microsoft Outlook
- Prioritization
- Staff Training
- De-Escalation Techniques
- Customer Education
- Spreadsheets
References
Marla Wilk
(901) 568-7224
Tractor supply
marlab1968@gmail.com
Rebecca Hildreth Ray
Former supervisor at Baptist Tipton
(901) 356-0612
214 Groom Ave
Covington , Tn 38019
Timeline
Optical Manager
West Tennessee Eye
06.2023 - Current
Store Manager
Tractor Supply
05.2017 - 06.2023
Admissions Representative
Baptist Tipton Hospital
06.2016 - 05.2017
No Degree - Business Law
Oklahoma Junior College
Certified Optical Manager
Pecca Online Course
High School Diploma -
Munford High School