MARIE GONZALEZ
Bronx,NY
Summary
To obtain a position where I can expand my customer services, administrative and leadership skills while actively contributing to company goals
Overview
12
12
years of professional experience
Work History
Human Resources Assistant
SUNY Maritime College
2021.09 - Current
- Provide support to employees in various HR-related topics
- Act as a backup to the Payroll Administrator
- Act as a backup to the Receptionist
- Assist with time and attendance
- Assist in the recruitment process
- Input information on SUNY HR, NYSTEP and PayServ systems
- Assist in the preparation of reports
- Assist employees and managers with interpretation and application of employment related laws and labor relations practices
Associate Team Leader
H&R Block
2020.11 - 2021.05
- Supported associates as direct point of contact to ensure quality and consistent execution of duties
- Executed and hold tax office associates accountable to Standard Operating Procedures (SOP) and client service experience with proper escalation
- Served as point of contact for client service concerns
- Ensured clients and employees are scheduled properly
- Leaded daily huddles to communicate essential information to office associates
Associate Banker
JPMorgan Chase
2016.10 - 2020.08
- Engaged, educated and helped over 60 customers to execute transactions through the mobile app, ATMs, Chase.com or by the teller line
- Constructively contributed in branch huddles and meetings
- Regularly provided maintenance to consumers’ accounts
- Regularly coached and supported coworkers to improve job performance
- Vault and ATMs’ sole custodian
Bookkeeper/Front-End Manager
Western Beef Supermarket
2013.03 - 2016.12
- Reconciled and balanced company accounts
- Created schedules for all employees
- Recorded and report vacations, onboarding process, terminations, Corrective actions and sick days
- Assisted cashiers and customers regarding inquiries, concerns and complaints
- Aided of loss prevention initiative by monitoring security cameras
Analyst Aide Intern
Consolidated Edison
2016.01 - 2016.03
- Mastered use of 2 data entry software systems
- Acquired organizational and systematic data entry skills for both computer files and hard copy materials
- Crafted approximately 50 letters regarding invoices and statements
- Printed, copied and separated original journal entries after closing books
Education
Bachelors - Business Administration
Baruch College
New York, NY01.2019
Skills
- Excel (Intermediate)
- Bookkeeping (Intermediate)
- PowerPoint (Advanced)
- Customer Service
- Microsoft Word (Advanced)
- Teamwork
- Data Entry (Advanced)
- Multitasking
- Google Suite (Advanced)
- Maintaining files
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Assistant
SUNY Maritime College
2021.09 - Current
Associate Team Leader
H&R Block
2020.11 - 2021.05
Associate Banker
JPMorgan Chase
2016.10 - 2020.08
Analyst Aide Intern
Consolidated Edison
2016.01 - 2016.03
Bookkeeper/Front-End Manager
Western Beef Supermarket
2013.03 - 2016.12
Bachelors - Business Administration
Baruch College