Marie gorman
Buffalo
Summary
Detail-oriented Clerk/Typist with proven expertise at the City of Buffalo, excelling in quality control and organizational growth. Demonstrated ability to enhance document accuracy and streamline processes, while collaborating effectively with teams. Proficient in Microsoft Word and data management, ensuring meticulous attention to detail in all tasks.
Overview
15
15
years of professional experience
Work History
Clerk/Typist
City Of Buffalo
Buffalo
09.2013 - Current
- Filed completed documents on computer hard drive or disk for storage purposes.
- Typed finished documents from rough drafts and dictation.
- Proofread documents and corrected errors in grammar, spelling and punctuation.
- Collated documents into reports, spiral notebooks and folder formats for different uses.
- Transcribed notes and compiled into reports for submission to supervisor.
- Prepared and sent reports and correspondence for appropriate clients and parties.
- Formatted digital documentation by changing font size, indentations, and spacing.
- Revised documents to improve information accuracy, diction and formatting.
- Updated customer accounts in the database system promptly upon receipt of payment.
- Processed payments received by customers in accordance with company policy.
- Reviewed documents before submission to ensure accuracy of content.
- Provided customer service assistance by responding to questions via phone or email.
- Resolved customer complaints through effective communication techniques.
- Greeted visitors and scheduled appointments for staff members.
- Reviewed files and other documents to obtain information to respond to requests.
- Computed and verified totals on report forms, requisitions or bills with adding machine or calculator.
- Utilized fax machines, copiers and scanners to upload and send documents.
- Complied with security policies and kept information confidential.
Manager
Bt's Pub
Las Vegas
04.2010 - 07.2012
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with industry regulations and company policies.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
GED -
Hutch Tech
Buffalo, NY08-1990
Skills
- Attention to detail
- Quality control
- Problem solving
- Decision-making
- Team collaboration
- Team player attitude
- Work independently
- Organizational growth
References
References available upon request.
Timeline
Clerk/Typist
City Of Buffalo
09.2013 - Current
Manager
Bt's Pub
04.2010 - 07.2012
GED -
Hutch Tech
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