Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marie Gossman

Afton,IA

Summary

Outgoing clinic receptionist with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Dependable and courteous Medical experience with 26 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.

Overview

26
26
years of professional experience

Work History

Front Desk Receptionist

Mercy Adel Family medicine
Adel, IA
07.2023 - Current
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Greeted customers warmly and made them feel welcome.
  • Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.

Surgery Scheduler

Mercyone GI Surgery Scheduler
Clive, IA
03.2023 - 07.2023
  • Provided patient education and answered questions regarding the surgery process.
  • Created and managed surgical schedules for multiple surgeons.
  • Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
  • Monitored and updated patient records in the electronic medical record system.

Clinic Team Leader

MercyOne CHI
Corning, IA
09.2022 - 03.2023
  • Managed daily operations of the clinic, including scheduling appointments and assigning tasks to staff.
  • Provided guidance and mentorship to team members on a regular basis.
  • Developed strategies to improve operational efficiency of the clinic.
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.

Medical Referral Specialist

MercyOne Waukee Family Medicine
Waukee, Iowa
10.2021 - 09.2022
  • Reviewed patient records and verified insurance eligibility.
  • Researched providers to determine if they are in-network or out-of-network for the patient's health plan.
  • Coordinated referrals with primary care physicians, specialists, and other healthcare providers.
  • Prepared referral documents containing patient information, diagnosis codes, treatment plans, and provider information.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Performed data entry into computer systems to maintain accurate records of customer information.

Front Desk Receptionist

MercyOne Beaverdale Family Medicine
Beaverdale, Iowa
07.2019 - 10.2021
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.

Nursing Unit Clerk

Greater Regional Medical Center
Creston, Iowa
10.1998 - 07.2019
  • Maintained confidential patient records and medical charts.
  • Assisted nurses with clerical duties such as filing, faxing, and data entry.
  • Processed physician orders accurately and in a timely manner.
  • Verified insurance eligibility for patients.
  • Answered telephone inquiries from patients, physicians, and other healthcare staff.
  • Provided support to nursing staff by ordering supplies and equipment, scheduling appointments, obtaining lab results and organizing patient information.
  • Performed receptionist duties including greeting visitors, answering phones, responding to emails and directing incoming calls.
  • Coordinated patient discharge procedures ensuring all necessary paperwork is completed accurately and efficiently.
  • Managed the daily operations of the unit including staffing schedules, room assignments, admissions and discharges and transfers.
  • Tracked patient progress through EMR system ensuring accuracy of data entered into system.

Education

High School Diploma -

Creston High School
Creston, IA
05-1994

Skills

  • Departmental support
  • Cash Handling
  • Front Office Management
  • Clerical Support
  • Office Organization
  • Customer Service

Timeline

Front Desk Receptionist

Mercy Adel Family medicine
07.2023 - Current

Surgery Scheduler

Mercyone GI Surgery Scheduler
03.2023 - 07.2023

Clinic Team Leader

MercyOne CHI
09.2022 - 03.2023

Medical Referral Specialist

MercyOne Waukee Family Medicine
10.2021 - 09.2022

Front Desk Receptionist

MercyOne Beaverdale Family Medicine
07.2019 - 10.2021

Nursing Unit Clerk

Greater Regional Medical Center
10.1998 - 07.2019

High School Diploma -

Creston High School

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Marie Gossman