Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marie Gueye

Bronx,NY

Overview

27
27
years of professional experience

Work History

Lead Barista

OTG @ Laguardia Airport
01.2022 - Current
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Optimized workflow processes for faster order completion, decreasing wait times for customers.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Used POS system to accurately enter orders and process payments.

Waitress

Trump International Beach Resort
11.2017 - 03.2020
  • Greeted new customers, discussed specials, and took drink orders.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Waitress

Eden Roc Hotel
04.2008 - 10.2017
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.

Waitress

Bakery La Brioche Doree
02.2006 - 10.2008
  • Greeted new customers, discussed specials, and took drink orders.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Used cash registers and credit card machines to cash out customers.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Waitress

Aquavit Restaurant
01.2004 - 03.2005
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Used cash registers and credit card machines to cash out customers.

Waitress

Union Pacific
01.2002 - 11.2004
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Used cash registers and credit card machines to cash out customers.

Waitress

Opia Restaurant
03.2000 - 08.2002
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.

VIP Waitress

Goree Cruise Line
01.1997 - 12.2000
  • Enhanced customer experience by providing personalized and attentive service to VIP guests.
  • Ensured accurate order-taking and timely delivery of food and beverages to VIP tables.
  • Managed reservations and seating arrangements for VIP guests, taking into account any specific preferences or needs.
  • Maintained a clean and organized VIP section for optimal guest comfort and enjoyment.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.

Education

Certificate - Culinary Arts

Hotelerie School
Dakar, Senegal
08.1995

High School Diploma -

Sacree Coeur
Dakar, Senegal
07.1993

Skills

  • Cleanliness standards
  • Order Taking
  • Adaptability to Change
  • Espresso preparation
  • Inventory Management
  • Guest service
  • POS Systems
  • Safe Food Handling
  • Inventory
  • Barista Training
  • Menu development
  • Beverage Preparation
  • Health codes compliance

Languages

French
Full Professional
English
Professional Working

Timeline

Lead Barista

OTG @ Laguardia Airport
01.2022 - Current

Waitress

Trump International Beach Resort
11.2017 - 03.2020

Waitress

Eden Roc Hotel
04.2008 - 10.2017

Waitress

Bakery La Brioche Doree
02.2006 - 10.2008

Waitress

Aquavit Restaurant
01.2004 - 03.2005

Waitress

Union Pacific
01.2002 - 11.2004

Waitress

Opia Restaurant
03.2000 - 08.2002

VIP Waitress

Goree Cruise Line
01.1997 - 12.2000

Certificate - Culinary Arts

Hotelerie School

High School Diploma -

Sacree Coeur

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Marie Gueye