Elizabeth Gunnells
Rome,GA
Summary
Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking employee enthusiastic about learning . Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Product Sales Specialist
Riverside Toyota
Rome, GA
06.2019 - 10.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Organized sales paperwork, presented proposals and finalized contracts.
- Cold-called leads and closed large number of new sales over several months.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Expanded customer base and boosted profit within product line.
- Exceeded goals for new accounts in single sales cycle.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow
- Exceeded goals for new accounts in single sales cycle
- Organized sales paperwork, presented proposals and finalized contracts
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
- Executed direct sales from manufacturers to customers to improve profitability within retail environment
Assistant Store Manager
Cash America Pawn Shop
01.2017 - 04.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas every to identify and proactively resolve issues negatively impacting operations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Directed promotion and brand loyalty efforts to build direct relationships with customers
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
- Rotated merchandise and displays to feature new products and promotions
Lead Sales Associate
Sykes Call Center
02.2015 - 05.2017
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Led sales team to exceed quarterly sales goals
- Reported sales data to upper management for review
- Monitored sales team performance and provided constructive feedback
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Provided exceptional customer service to foster client loyalty and satisfaction
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers
- Kept detailed track of sales and customer information in company system
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Set and achieved company defined sales goals
Education
Some College (No Degree) - Business Specialist
Georgia Northwestern Technical College
Rome, GAGED -
Georgia Northwestern Technical College
Rome, GA06.2008
Skills
- Energy and Physical Stamina
- Customer Needs Assessments
- Meeting Sales Goals
- Automotive Knowledge
- Professional Relationships
- Engaging with Diverse Customers
- Maintaining Customer Database
- Quotas and Goals
- Product and Service Knowledge
- Consultative Sales Strategies
Accomplishments
- Supervised team of [Number] staff members.
- Successfully launched [product name].
Toyota Sales Pro
(SET SALES PRO) There are 180 Stores and about 3500 Sales Associates and The TOP 325 Makes PROS .
Timeline
Product Sales Specialist
Riverside Toyota
06.2019 - 10.2021
Assistant Store Manager
Cash America Pawn Shop
01.2017 - 04.2019
Lead Sales Associate
Sykes Call Center
02.2015 - 05.2017
Some College (No Degree) - Business Specialist
Georgia Northwestern Technical College
GED -
Georgia Northwestern Technical College
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