Marie Hamilton
Alamo,TN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Samir Patel
Hiram, GA
04.2019 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Some College (No Degree) - Business Management
Kennesaw State University
Kennesaw, GASkills
- Task Delegation
- Product and service knowledge
- Employee Performance Evaluations
- Recruiting and interviewing
- Cost Reduction
- Operations Management
- Employee Scheduling
- Staff Supervision
- Strategic Planning
- Policy administration
- Business Administration
- Staff Training and Development
- Money Handling
- Team motivation
- Customer Relations
- Recruitment and hiring
- Policy Enforcement
- Retail Operations
- Workload Management
Accomplishments
- Leadership Awards
- Attendance Never called out in 5 years
- Highest in sales for Fundraiser in network
References
References available upon request.
Timeline
Assistant Manager
Samir Patel
04.2019 - Current
Some College (No Degree) - Business Management
Kennesaw State University
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