Hi, I’m
Carol Marie Hansen
Leslie,MI
Summary
Proven track record for expertise in Operations, Customer Service, and Information Technology. Driven and resourceful Financial Services professional with 15+ years of customer service, mobile device support and administration, and experience supporting the work of high-achieving Executives. Track record supporting professional needs with well-organized precision. Sophisticated and graceful in managing high-volume workloads in rapidly changing environments. Customer Service focus forward. Superb project management.
Overview
33
years of professional experience
Work History
Financial Independents, Inc.
Business Development Specialist / New Business Specialist / Client Ambassador
05.2021 - Current
Job overview
- Oversees everything from new account applications to Marketing, and Events
- Managing the office and overall internal operations
- Maintaining the company on cutting edge of technological advancements, client interaction tools, and helping to build efficiencies throughout the company.
Jackson National Life / Tech Mahindra
Wireless Administrator / Telecom Analyst
01.2006 - 01.2020
Job overview
- Lead mobile computing support team ensuring 24/7 on-call service, negotiating with cellular vendors and contracts
- Managed operating budget for all wireless services and mobile hardware for 2000+ mobile devices
- Ensured mobile device procurement, delivery, enrollment, and issue resolution
- Excellent customer service skills and mobile expertise with ability to deliver great results
- Exceptional skills and professional experience
- Superb project management qualities.
Jackson National Life
Sr. Administrative Assistant
10.1990 - 01.2006
Job overview
- Delivered top-notch administrative support to office Vice President, and Managers
- Managed the schedule of the busy executive and communicated on their behalf
- Handled clerical tasks and prioritized correspondence, calls and email, allowing the Vice President to focus on decision-making and higher-level responsibilities
- Organized meetings, scheduling, and catering when necessary
- Coordinated travel when necessary
- Proven record maintaining confidentiality
- Ability to work effectively with minimal supervision
- Used various software, including word processing, spreadsheets, and presentation software to prepare reports and/or special projects.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Advanced MS Office Suite
- Business writing
- Multi-line phone proficiency
- Schedule & calendar planning
- Travel coordination
- Report analysis
- Office administration
- Report Development
- Project Management
- Resourceful
- Administrative support
- Technical Support
- Budgeting
Timeline
Business Development Specialist / New Business Specialist / Client Ambassador
Financial Independents, Inc.
05.2021 - Current
Wireless Administrator / Telecom Analyst
Jackson National Life / Tech Mahindra
01.2006 - 01.2020
Sr. Administrative Assistant
Jackson National Life
10.1990 - 01.2006
Eaton Rapids High School
High School Diploma
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