Marie Hanson
Asheville,NC
Summary
Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
Talented Scheduler goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
32
32
years of professional experience
Work History
Scheduler
IHCKS
04.2019 - Current
- Handled complaints and questions
- Answered phone calls and answered questions from customers.
- Acted as first point of contact and set appointments for clients.
- Entered daily data in computer systems and documented issues.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Used provided call list to sort, organize and prioritize before making outbound calls
- Set appointments with customers.
Asst. Manager
Things Remembered
03.2015 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed strategy to increase sales and drive profits.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Accounts Receivable Manager
CCA
04.1991 - 07.2010
- Prepared bills receivable, invoices, and bank deposits.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Reconciled daily AR ledger and verified proper posting.
- Verified discrepancies and resolved clients' billing issues
- Processed incoming payments in accordance with established financial policies.
- Completed daily process adjustments to maintain accuracy.
- Resolved valid or authorized deductions by entering adjusting entries.
Front of House Manager
CCA
04.1991 - 07.2010
- Resolved member complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed member concerns and resolved all issues to members' satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Coordinated with catering staff to deliver food services for special events and functions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Collaborated with chefs to create seasonal menus and promotional offers.
Education
High School Diploma -
Asheville High School
Asheville, NCTimeline
Scheduler
IHCKS
04.2019 - Current
Asst. Manager
Things Remembered
03.2015 - 01.2019
Accounts Receivable Manager
CCA
04.1991 - 07.2010
Front of House Manager
CCA
04.1991 - 07.2010
High School Diploma -
Asheville High School