Summary
Overview
Work History
Education
Skills
Timeline
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MARIE HARMON

Ocean Springs,MS

Summary

Dynamic Funding & Title Manager at Direct Auto with expertise in title examination and exceptional communication skills. Achieved high client satisfaction through optimized operations and strong industry relationships. Proven ability to mentor staff and streamline processes, enhancing efficiency and accuracy in title processing while maintaining strict confidentiality.

Overview

11
11
years of professional experience

Work History

FUNDING & TITLE MANAGER

DIRECT AUTO
11.2019 - Current
  • Optimized company-wide operations by standardizing procedures for conducting title examinations across different jurisdictions.
  • Ensured timely communication between all parties involved in transactions, resulting in a high level of client satisfaction and repeat business.
  • Mentored junior staff members in best practices for conducting title searches and reviewing legal documentation related to property ownership rights.
  • Established strong relationships with industry partners such as real estate agents, lenders, and attorneys to facilitate seamless collaboration on transactions.
  • Provided exceptional customer service to clients throughout the title process, addressing concerns promptly and professionally.
  • Negotiated with underwriters for favorable terms on title insurance policies, protecting clients'' interests effectively.
  • Reviewed closing documents meticulously to ensure accuracy before finalizing property transfers between parties involved in the transaction.
  • Played a pivotal role in business development efforts by actively participating in networking events within the real estate community.
  • Implemented quality control measures within the department, reducing errors in title documentation and minimizing potential legal risks.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Communicated with customers to resolve common title issues.
  • Maintained up-to-date knowledge of local, state, and federal regulations pertaining to titles, ensuring full compliance across all projects.
  • Increased financial efficiency by streamlining and automating financial reporting processes.
  • Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
  • Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
  • Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
  • Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
  • Conducted regular reviews of customer credit applications to maintain accuracy and integrity in the approval process.
  • Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
  • Improved overall department efficiency by implementing streamlined procedures simplifying documentation requirements reducing unnecessary delays.
  • Reduced errors in contract documentation by implementing rigorous review process before final submission.
  • Tailored finance packages to meet individual customer needs, fostering positive buying experience.
  • Developed relationships with banks and financial institutions to secure competitive loan rates for clients, enhancing customer satisfaction and loyalty.

BARTENDER

FAT TUESDAY
11.2019 - 03.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

FUNDING ASSISTANT

IG BURTON
09.2017 - 08.2019
  • Supported the finance team by processing invoices and expense claims promptly and accurately.
  • Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
  • Input financial data and produced reports using [Software].
  • Managed office inventory and ordered new supplies when items were running low.
  • Pitched in to assist with special projects and additional tasks.

TITLE CLERK

WINNER FORD
08.2014 - 09.2017
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Communicated with customers to resolve common title issues.
  • Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
  • Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
  • Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
  • Calculated and remitted state sales tax, service, and other charges.
  • Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
  • Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
  • Contacted Multiple State Motor Vehicle Departments to determine status of pending titles.
  • Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
  • Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
  • Streamlined title processing by efficiently managing documentation and maintaining accurate records.
  • Kept up-to-date with state and federal regulations to prevent errors and fraud.
  • Collaborated with various departments to ensure smooth workflow for title processing and delivery.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
  • Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.

Education

High School Diploma -

CAESAR RODNEY HIGH SCHOOL
CAMDEN, DE
06-2004

Skills

  • Title research
  • Title processing
  • Documentation review
  • Deadline management
  • Document review
  • Accuracy and precision
  • Loan documentation
  • File management
  • Notary public
  • Title examination
  • Report preparation
  • Temporary tags
  • Teamwork and collaboration
  • Records evaluation
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Decision-making
  • Effective communication
  • Detail-oriented
  • Administrative skills
  • Computer proficiency
  • Data entry
  • Task prioritization
  • Document verification
  • Professionalism
  • Client confidentiality
  • Written communication

Timeline

FUNDING & TITLE MANAGER

DIRECT AUTO
11.2019 - Current

BARTENDER

FAT TUESDAY
11.2019 - 03.2020

FUNDING ASSISTANT

IG BURTON
09.2017 - 08.2019

TITLE CLERK

WINNER FORD
08.2014 - 09.2017

High School Diploma -

CAESAR RODNEY HIGH SCHOOL

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