Marie-Helene Bowen
Bronx,NY
Summary
Versatile Night Auditor providing great guest experience to guests during the overnight hours and performing balance financial reports from the previous day’s activities. Very reliable and ready for any overnight shift.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Venus By Maria Tash
09.2017 - Current
- Maintain stock control: Ensure accurate stock control
- Proceed to all transfers from the safe to the sales floor
- Lead order processing: Lead the process, fulfillment, and delivery of online orders
- Receive and approve all transfers stylists requested from other stores
- Prepare and supervise all stock takes
- Oversee all repairs between warehouse, factory an stores
- Improve inventory management: Focus on efficiency and responsiveness
- Maintain merchandising standards: Use company procedures and processes to effectively maintain presentation and merchandising standards
Night Auditor
Hyatt Place
10.2022 - 04.2025
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
BBA - Management
ISG (French Business School of Management)
Paris (France) & New York NY09.2005
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Customer relationship development
- Cycle counting
- Team Leadership
- Customer Service
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Night Auditor
Hyatt Place
10.2022 - 04.2025
Operations Supervisor
Venus By Maria Tash
09.2017 - Current
BBA - Management
ISG (French Business School of Management)
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