Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic

Marie Hernandez

Miami Gardens,FL

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

22
22
years of professional experience

Work History

Dispatch Coordinator

High Quality Trucking
10.2020 - 05.2024
  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
  • Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
  • Collaborated with direct customers to prioritize shipments based on urgency and importance.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
  • Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
  • Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
  • Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
  • Organized paperwork and explained individual job parameters for each assignment.
  • Improved response times by prioritizing urgent requests while maintaining attention to routine orders.

Operations Dispatch Lead

Pro Intermodal
03.2016 - 03.2020
  • Fostered positive relationships with vendors, negotiating contracts that benefited both parties while maintaining budget constraints.
  • Enhanced team productivity through continuous training and performance evaluations.
  • Ensured timely deliveries by closely monitoring progress and addressing potential roadblocks proactively.
  • Maintained high levels of customer satisfaction through accurate order processing and prompt issue resolution.
  • Collaborated with management to develop strategic initiatives for long-term growth and success of the dispatch department.
  • Served as primary point of contact for escalations, resolving conflicts efficiently while maintaining professional demeanor at all times.
  • Coordinated cross-functional teams to achieve seamless workflow in high-pressure situations.
  • Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
  • Coordinated regular inspections of vehicles and scheduled preventive maintenance.
  • Leveraged [Software] and other tools to track data and make recommendations.

Driver Compliance Coordinator

Seaboard Marine
01.2014 - 10.2015
  • Processed Owner Operators payroll, which involved frequent communication with owner operators to verify of trips, rates changes, mileage and corresponding TIR's. Making necessary copies and forwarding to necessary departments and files.
  • Maintained all records to ensure compliance with all applicable regulations including driver log, inspection reports, accident records, etc.
  • Communicates frequently verbally and in writing with non-english speaking owner operators communicate regarding upcoming license expirations, DOT physical expirations, training and payroll inquiries, sunpass violations and send written mass notifications via electronic tablet.
  • Compiled internal information for compliance audit by reviewing company policy documentation, non-compliance reports and investigations into questionable conduct.
  • Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
  • Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.

Logistics Coordinator

Sun Logistics
04.2012 - 05.2013
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.

Truck Dispatcher

Progressive Intermodal
03.2011 - 04.2012
  • Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
  • Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
  • Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
  • Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
  • Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
  • Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.

Truck Dispatcher /Office Manager

Fortunato
04.2009 - 03.2011
  • Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
  • Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
  • Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
  • Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
  • Collected POD's and submitted for prompt payment
  • Assisted in the development of dispatcher training materials, leading to improved job performance throughout the team.
  • Facilitated communication between drivers and management, ensuring a seamless flow of information and enabling quick decision-making processes.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.

Customer Service Manager

Walmart Super Center
10.2008 - 04.2009
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Administrative Assistant/ Route Dispatch

Safe Transport System
06.2006 - 09.2008
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Maintained inventory of office supplies and placed orders.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.

New Homes Sales Consultant /Interior Design Consultant

Tuscany Preserve
02.2005 - 05.2006
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Followed up with existing customers to provide additional support and address concerns.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Responded to telephone and in-person requests for information.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Set and achieved company defined sales goals.

Health Unit Coordinator

Celebration Health
10.2002 - 12.2003
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Assisted with processing patient admissions, transfers and discharges.
  • Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
  • Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
  • Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
  • Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
  • Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
  • Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
  • Provided concierge service to assist patients and families and direct them to available resources.
  • Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
  • Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
  • Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
  • Reduced administrative burden on nurses and doctors by taking on additional clerical tasks, allowing more focus on patient care.
  • Ensured compliance with healthcare regulations by accurately processing doctors' orders and prescriptions, safeguarding patient health.
  • Data Entered all pertinent information and Certified Birth Certificates for New Born Babies
  • Streamlined patient admission process, significantly reducing wait times by meticulously organizing and updating patient records.

Education

Health Unit Coordinator

Orlando Technical
Orlando, FL
10-2002

Skills

  • Scheduling proficiency
  • Route planning expertise
  • Customer service
  • Closing tickets
  • Communication management
  • Multitasking Abilities
  • Clear Communication
  • Conflict Resolution
  • Computer literacy
  • Logistics Management
  • Negotiation
  • Dispatch operations
  • Dispatch software
  • Map reading
  • Coordinating urgent deliveries

Languages

Spanish
Native or Bilingual

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementPersonal development programsWork-life balanceCompany Culture

Timeline

Dispatch Coordinator

High Quality Trucking
10.2020 - 05.2024

Operations Dispatch Lead

Pro Intermodal
03.2016 - 03.2020

Driver Compliance Coordinator

Seaboard Marine
01.2014 - 10.2015

Logistics Coordinator

Sun Logistics
04.2012 - 05.2013

Truck Dispatcher

Progressive Intermodal
03.2011 - 04.2012

Truck Dispatcher /Office Manager

Fortunato
04.2009 - 03.2011

Customer Service Manager

Walmart Super Center
10.2008 - 04.2009

Administrative Assistant/ Route Dispatch

Safe Transport System
06.2006 - 09.2008

New Homes Sales Consultant /Interior Design Consultant

Tuscany Preserve
02.2005 - 05.2006

Health Unit Coordinator

Celebration Health
10.2002 - 12.2003

Health Unit Coordinator

Orlando Technical
Marie Hernandez