Marie Holland
Irving,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success in sales.
Overview
16
16
years of professional experience
Work History
Office Manager / Dental Asst /Customer Service/Sales Officer
Anetco Dental Personnel
12.2016 - Current
- supervisor
- treatment/ sales coordinator
- teach dental office teams interpersonal skills , patient care and how to schedule efficiently
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Lead Clinical Assistant/Circulation Assistant
OKC-OMS
05.2014 - 11.2016
- Administrate IVs
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted patients with basic care needs.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
Dental Assistant
Bright Smiles Family Dentistry
04.2011 - 05.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Prepared patient x-rays and images for dentist review.
Patient Processor
PLS Plasma
02.2008 - 04.2011
- Received and reviewed incoming documents and materials.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
Bachelor of Arts - Marketing
The University of Texas At Arlington
Arlington, TX05.2024
VO TECH - Dental Assisting
ATI Career Training Center
North Richland Hills, TX10.2010
High School Diploma -
GUTHRIE JOB CORPS
Guthrie, OK02.2003
Skills
- Marketing/ Sales
- Insurance
- Billing
- Staff Hiring
- Customer Service
- Team Supervision
- Expense Reporting/ Ordering
- Bookkeeping
- Administrative Support
- Office Management
- Excellent Multi-Tasking Ability
- Scheduling and Calendar Management
- Sales/ marketing
- Team player
- Attention to detail
- effective communication
Timeline
Office Manager / Dental Asst /Customer Service/Sales Officer
Anetco Dental Personnel
12.2016 - Current
Lead Clinical Assistant/Circulation Assistant
OKC-OMS
05.2014 - 11.2016
Dental Assistant
Bright Smiles Family Dentistry
04.2011 - 05.2014
Patient Processor
PLS Plasma
02.2008 - 04.2011
Bachelor of Arts - Marketing
The University of Texas At Arlington
VO TECH - Dental Assisting
ATI Career Training Center
High School Diploma -
GUTHRIE JOB CORPS
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