Marie Howell
Memphis,TN
Summary
My experience in Customer Satisfaction and willingness to take on the Title of Customer Service Professional means taken ownership in assisting customers with all needs and concerns. Putting customers first is a top priority. I'm indeed open to learning. I consider myself reliable, flexible, and responsible for getting the job done successfully promptly. My current and previous job history are well over 5 years each. Leading me to say when starting a job, I'm truly dedicated with a passion, which is helping others with their concerns.
Overview
8
8
years of professional experience
Work History
Remote Appointment Scheduler for Sales Rep.
Hudson Management Services
42 Four Seasons Shopping Ctr Ste 132, Chesterfield, MO
08.2019 - 03.2020
- Scheduled appointments for a sales rep. To met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Exceeded daily schedule goals, which in turn increased revenue and facilitated sales.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Identified client needs, built relationships, and overcame objections to set appointments for a sales rep. Visit.
- Built strong rapport with clients by understanding needs and clearly explaining products.
- Scheduled over 20 appointments weekly.
Customer Service Representative/Outlet Recruiter
Games Workshop
Memphis, TN
04.2012 - 05.2019
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Described War hammer to customers, thoroughly explaining details and care of merchandise.
- Educated customers about billing, payment processing, and support policies and procedures.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted customers by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledge.
- Cold calling over 100 per day.
Material Handler/Customer Service Representative
Games Workshop
Memphis, Tennessee
2 2007 - 04.2012
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Directed calls to appropriate individuals and departments.
- Politely assisted customers in person and via telephone.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Fulfilled over 50 orders per day, both online and in person.
Education
High School Diploma -
Byhalia High School
Byhalia, MS05.1990
Skills
- Customer Satisfaction
- Greeted Customers
- Positive Customer Experiences
- Data entry
- Computer proficient
- Good listening skills
- Professional telephone demeanor
Additional Information
I worked from home as a Customer Service Representative for a company my online training gave me a huge boost in preparing me for live calls and I really enjoyed being apart of the company. working from home has been a desire of mines and I look forward to servicing with your company in the near future.
Timeline
Remote Appointment Scheduler for Sales Rep.
Hudson Management Services
08.2019 - 03.2020
Customer Service Representative/Outlet Recruiter
Games Workshop
04.2012 - 05.2019
Material Handler/Customer Service Representative
Games Workshop
2 2007 - 04.2012
High School Diploma -
Byhalia High School