Marie Israel
Brooklyn,NY
Summary
Multilingual professional with 10+ years in customer service,business, and home care services. Fluent in Haitian-creole and French , and professional in Spanish. Excellent communication skills. Ability to work under pressure. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
18
18
years of professional experience
Work History
Staff assistant
American Airlines
Queens, NY
11.2022 - Current
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Created training materials and conducted group training on new processes or procedures.
- Supported the department with various administrative functions: Attendance and compliance, coordinating payroll, coordinating events and maintaining operation coverage and lost time, managing new hire and transfer onboarding
- Tracked and ensures employees complete onboarding duties, schedule bids,including appropriate system access, badges, fingerprinting,training,etc
- Assisted in station event planning such as Crew luncheons,holiday meals,recognition event
Direct Support Professional Supervisor
HASC
Brooklyn, NY
02.2018 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Accompanied/transported clients to appointments, errands and social activities.
- Followed care plan and directions to administer medications and documented current patient information to update vital signs, behaviors and eating habits.
- Provided guidance to direct support professionals in the performance of their job duties.
Certified Income Tax Preparer
Israel Tax Services
Brooklyn, NY
01.2014 - Current
- Conducted initial client interviews to determine tax preparation needs and preparer eligibility.
- Created and updated individual, business, and trust tax returns in accordance with IRS regulations.
- Analyzed changes in federal, state, and local regulations that could impact return results.
- Organized files and prepared reports using software programs such as QuickBooks or TurboTax.
- Assisted clients with understanding and completing tax forms accurately.
Fleet Service Agent
American Airlines
Queens, NY
09.2021 - 11.2022
- Assisted in loading and unloading baggage from aircrafts.
- Inspected and serviced aircrafts to ensure safety standards.
- Operated ground support equipment such as tugs, belt loaders, lavatory trucks.
- Serviced aircraft at gates with ground power and air conditioning.
- Provided support to existing and new staff on various tasks and duties.
Cashier
Western Beef
Brooklyn, NY
09.2009 - 01.2011
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
Cashier
Cam Transfer
Brooklyn, NY
02.2006 - 12.2007
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about payment transactions.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
Bachelors of Business Administration - Finance
Brooklyn College
Brooklyn, NY01.2020
Associates of Science - Business Administration
KingsBorough Community College
Brooklyn, NY01.2017
Certificate in Tax Preparation -
H&R Block
Skills
- Excellent customer service
- Financial Management
- Administrative Leadership/Support
- Detail-oriented
- Project Management
- Business and Office Administration
- Scheduling and Planning
- Product and service understanding
- Meeting Preparation
- Team Collaboration
Languages
Spanish
Professional
French
Full Professional
HaitianCreole
Native/ Bilingual
Timeline
Staff assistant
American Airlines
11.2022 - Current
Fleet Service Agent
American Airlines
09.2021 - 11.2022
Direct Support Professional Supervisor
HASC
02.2018 - Current
Certified Income Tax Preparer
Israel Tax Services
01.2014 - Current
Cashier
Western Beef
09.2009 - 01.2011
Cashier
Cam Transfer
02.2006 - 12.2007
Bachelors of Business Administration - Finance
Brooklyn College
Associates of Science - Business Administration
KingsBorough Community College
Certificate in Tax Preparation -
H&R Block