Marie James
Rock Island,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Utility Revenue Specialist
MidAmerican Energy
06.2018 - Current
- Achieved consistent performance metrics targets by prioritizing tasks effectively amid fluctuating workloads.
- Researched and resolved billing discrepancies to enable accurate billing thru emailing and calling customers. Also created service orders to send service personnel to customer's locations when necessary.
- Used company database monitor to identify and rectify billing issues.
- Reviewed customer accounts and corrected issues using Microsoft Office products
- Trained new hires on company procedures, best practices, and software tools used within the Revenue Specialist role.
Premise Address/Return Mail Clerk
MidAmerican Energy
08.2012 - 06.2018
- Processed and organized incoming mail for distribution to appropriate departments.
- Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
- Paid attention to detail while completing assignments.
Customer Service Representative
MidAmerican Energy
11.2006 - 08.2012
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled customer inquiries and suggestions courteously and professionally.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate Of Arts And Sciences -
Black Hawk College
Moline, IL12.2001
Bachelor of Arts - Journalism, Print
Western Illinois University
Macomb, IL12.2003
Skills
- Information tracking
- Recordkeeping and documentation
- Professional telephone demeanor
- Researching abilities
- Data Analytics
- Microsoft Office Products expertise
Affiliations
Girl Scout Leader
Timeline
Utility Revenue Specialist
MidAmerican Energy
06.2018 - Current
Premise Address/Return Mail Clerk
MidAmerican Energy
08.2012 - 06.2018
Customer Service Representative
MidAmerican Energy
11.2006 - 08.2012
Associate Of Arts And Sciences -
Black Hawk College
Bachelor of Arts - Journalism, Print
Western Illinois University