Marie J. Brutus
Lakeland,USA
Summary
Highly organized and detail oriented professional offering proven strengths in leadership, retention and Case Management as well as a commitment and drive for achieving and maintaining exemplary results.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Knowledgeable Case management with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services.
Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
2025
2025
years of professional experience
Work History
Adoption Case Manager
Lutheran Services Florida
- Utilized my advanced knowledge of human behavior in order to recruit compatible families for children permanently committed to the Department of Children and Families
- Coordinated the process of matching and placing children in the homes of families selected via an intense selection process
- Resolved issues in order to maintain the placement of children in prospective adoption homes
- Facilitated the adoption process by gathering information, facilitating staffing while presenting complete and transparent information about the child and composed filed court documents in order to petition for and finalize adoptions
- Utilized advanced knowledge of Florida's dependency system by working with families and children who were deemed unsafe by the Department of Children and Families
- Maintained company standards while being in compliance of state statute
- Facilitated the dependency process by working with parents and children who were removed from the home due to verified findings of neglect according to state statute
- Composed case plans according to the specified needs of the families on my case load
- Facilitated the reunification process by composing and submitting documentation for court
- Attended court hearings as a representative of the agency
- Maintained a stellar relationship with foster homes in order to promote retention
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Guest Service Associate
Racetrac
- Resolved customer concerns in a satisfactory manner while exceeding the company's performance metrics
- Retained customers by solving issues while remaining compliant with company policies and procedures
- Utilized advanced knowledge of product in order to respond to customer issues and concerns
- Processed customer transactions efficiently and accurately
- Exceeded sales goals by having customers add on or upgrade the products for which I represented
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
Customer Service Representative
Sykes
- Navigated through multiple computer applications with speed and accuracy
- Worked with customers to resolve inquiries and process account payments
- Provided troubleshooting assistance to customers with their television services
- Accepted and implemented coaching and feedback in order to achieve individual and team performance goals
- Maintained a high level of world class customer service/professionalism to a wide range of customers
- Recommend television plans that best suited the customer and their personal interest
Lead Case Manager
One Hope United
11.2021 - Current
- Assisted clients with navigating complex systems such as housing services or healthcare providers, reducing potential barriers to success.
- Improved case documentation accuracy by implementing efficient record-keeping systems and procedures.
- Advocated for clients'' needs at all levels of the organization, promoting positive change in service delivery models.
- Managed crisis situations effectively, providing immediate assistance and coordinating follow-up support as needed.
- Provided mentorship to junior case managers, fostering professional growth within the team.
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual client needs.
- Coordinated services for clients across multiple agencies, ensuring seamless provision of necessary supports.
- Conducted thorough assessments to determine the most appropriate resources and services for each client.
- Enhanced client satisfaction by efficiently managing caseloads and providing personalized support.
- Maintained strong relationships with clients, resulting in a high rate of successful case outcomes.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Provided leadership, guidance and support to staff members.
- Researched best practices and developed strategies to improve program outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
Education
B.A. - Psychology, Clinical Psychology
ST. LEO UNIVERSITY
05.2021
Associate of Arts -
Polk State College
Lakeland, FL08-2017
Skills
- Training
- Client Management
- Sales
- Customer Service
- Presentation Skills
- Communication
- Microsoft Office Suite
- Presentation Software
- Advanced Writing Skills
- Leadership
- Retention
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Decision-Making
- Email and Telephone Etiquette
- Client Advocacy
- Care Coordination
- Community Resources
- Case Planning
- Records Management
- Treatment Planning
- Home Visits and Inspections
- Patient Assessment
- Medical Records Management
Middleinitial
J.
Activities
- Dean's List
- Employee of the month
Languages
Haitian Creole
Native or Bilingual
Timeline
Lead Case Manager
One Hope United
11.2021 - Current
Adoption Case Manager
Lutheran Services Florida
Guest Service Associate
Racetrac
Customer Service Representative
Sykes
B.A. - Psychology, Clinical Psychology
ST. LEO UNIVERSITY
Associate of Arts -
Polk State College
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