MARIE JOELLE FAVARD BON
Brooklyn,NY
Summary
Qualified Security Officer with 3+ years of experience maintaining safety, crisis management and critical investigations in high-rise office facilities. Excellent communication, and thrives in fast-paced environments with a complete set of skills to drive security operations. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security officer
Allied Universal
New York, New York
01.2022 - Current
- Company Overview: Assigned to multiple BXP, Inc. [Boston Properties] sites, with good adaptation to new systems
- Enforced building regulations, and respond to calls for service varying from tenants, guard assists, medical emergencies, in-progress breaches and various altercations
- Conducted routine patrols throughout the 57-story building and other nearby properties
- Effectively communicated with my supervisors and keep them informed on all incidents and documenting a detailed timeline of events
- Provided as an escort to employees and visitors to various locations within the premises
- Trained and mentored newly hired security guards; held bi-weekly meetings with management to review to track their progress
- Assigned to multiple BXP, Inc. [Boston Properties] sites, with good adaptation to new systems
Home health aide – In home personal care assistant
Private Care
Brooklyn, NY
01.2017 - 01.2022
- Provided compassionate care and assistance to patients in their homes, promoting independence and dignity.
- Maintained accurate and detailed records of care provided, including daily activities, observations, and client progress.
- Established trusting relationships and rapport with client and their families, ensuring their comfort and well-being.
- Supervised and monitored patients in their daily living activities.
- Accompanied patients to their medical appointments and assisted with transportation as needed.
- Provided emotional support and companionship to patients, fostering a positive and caring atmosphere.
CUSTOMER SERVICE REPRESENTATIVE
NU GROVE
iRVINGTON, NJ
01.2015 - 01.2016
- Developed strong relationships with customers, ensuring their needs were met and inquiries resolved promptly.
- Handled daily customer service issues and provided timely solutions while providing high level satisfactory results.
- Assisted non-English speaking customers with product information resulting in improved understanding and customer loyalty.
Education
Some College (No Degree) - Language
High School
Port-au-Price, HaitiSkills
- Fluent in French
- Fluent in Creole
- Team Leadership
- Proficient in Microsoft Office
- Flexible problem-solving skills
- Unique problem-solving skills
- Critical Thinker
- Stress Tolerance
- Mentorship Coaching
- Time Management
Certification
- 8 Hour Certificate
- 16 Hour On The Job Training
- Security License
- CPR Trained
- Z89 Certificate
Timeline
Security officer
Allied Universal
01.2022 - Current
Home health aide – In home personal care assistant
Private Care
01.2017 - 01.2022
CUSTOMER SERVICE REPRESENTATIVE
NU GROVE
01.2015 - 01.2016
Some College (No Degree) - Language
High School