Marie-Josée Gonzalez
Charlotte,NC
Summary
Dynamic, goal-oriented professional with a proven track record in high-volume customer engagement and tailored merchandise recommendations. Recognized for exceptional sales performance and a commitment to delivering outstanding customer service while fostering strong relationships with clients to understand unique needs. Collaborative leader dedicated to cultivating an empowering work culture, adept at managing multiple projects with precision in fast-paced environments. Leverages social media and strategic networking to drive sales growth while maintaining integrity and a passion for the automotive industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Automotive Sales Consultant
Capital Chrysler Jeep Dodge Ram of Indian Trail
03.2025 - 09.2025
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Developed strong customer relationships through effective communication and personalized service.
- Demonstrated extensive product knowledge to educate customers on vehicle features and benefits.
BDC Representative
Capital Chrysler Jeep Dodge Ram of Indian Trail
10.2024 - 02.2025
- Utilized consultative selling skills to identify key trends.
- Managed inbound and outbound communication with customers to enhance satisfaction.
- Scheduled appointments for service and sales departments, optimizing workflow efficiency.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
Chanel Beauty Advisor
Ulta Cosmetics
04.2024 - 10.2024
- Delivered personalized beauty consultations to enhance customer satisfaction and product knowledge.
- Maintained up-to-date knowledge of beauty trends and product offerings to provide informed recommendations.
- Assisted in creating visually appealing product displays to attract customers and increase sales engagement.
- Conducted inventory management to ensure stock availability and minimize discrepancies in product counts.
Manager in Training
Lush Fresh Handmade Cosmetics
08.2023 - 01.2024
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Assisted with onboarding of new employees by providing training and development resources.
- Gained knowledge of company policies, protocols and processes.
- Used company reports to analyze sales, gross profit and inventory activities.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
Floor Leader
Lush Fresh Handmade Cosmetics
10.2022 - 08.2023
- In charge of visual merchandising
- Developed sales associates in various areas of the store and also help them achieve personal goals within this job.
- In charge of delivering positive sales segments by strategizing how to properly zone sales associates for successful segments.
- Assisted supervisor with feedback for employee performance evaluations.
- Led team in daily operations ensuring high standards of customer service and product quality.
- Trained and mentored staff on product knowledge and effective sales techniques.
Chiropractic Assistant/Office Assistant
Pineville Chiropractic Center
09.2020 - 10.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Processed medical insurance claims and payments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Medical translating for chiropractor and patients.
- Assisted with chiropractic therapies such as ultrasound and electric muscle stimulation.
- Provided positive, informative and relaxing environment for all patients.
Personal Assistant and Office Manager
Anita's Cleaning Service
09.2018 - 08.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Coordinated schedules and appointments for management, ensuring optimal time management and efficiency.
- Managed communication between clients and staff, enhancing service delivery and client satisfaction.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Education
High School Diploma -
Charlotte Catholic High School
Charlotte, NC05.2015
Associate of Arts -
Central Piedmont Community College
Charlotte, NC05.2020
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
Charlotte, NC05-2026
Skills
- Ability to maintain composure under pressure
- Building professional connections
- Team development
- Sales expertise
- Establishing connections
- Polished professional presence
- Effective negotiation abilities
- Results-driven approach
- Client retention techniques
- Comprehensive understanding of products
- Product recommendation strategies
- Brand ambassador
- Service excellence
- Approachable demeanor
Accomplishments
- Achieved Sales Person of the month my first month in sales.
- Supervised team of 20 staff members.
- Up sold products and motivated customers to upgrade current product plans.
- Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
EV Expert Certification
Jeep Expert Certification
Ram Expert Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Automotive Sales Consultant
Capital Chrysler Jeep Dodge Ram of Indian Trail
03.2025 - 09.2025
BDC Representative
Capital Chrysler Jeep Dodge Ram of Indian Trail
10.2024 - 02.2025
Chanel Beauty Advisor
Ulta Cosmetics
04.2024 - 10.2024
Manager in Training
Lush Fresh Handmade Cosmetics
08.2023 - 01.2024
Floor Leader
Lush Fresh Handmade Cosmetics
10.2022 - 08.2023
Chiropractic Assistant/Office Assistant
Pineville Chiropractic Center
09.2020 - 10.2022
Personal Assistant and Office Manager
Anita's Cleaning Service
09.2018 - 08.2020
High School Diploma -
Charlotte Catholic High School
Associate of Arts -
Central Piedmont Community College
Bachelor of Arts - Political Science
University of North Carolina At Charlotte