MARIE-JOSEE BROWN
Columbia,MO
Summary
Dynamic operations manager with a proven track record, excelling in workflow efficiency and client relationship management. Skilled in team leadership and technical systems, I standardized onboarding processes, enhancing client satisfaction and compliance adherence. Adept at vendor partnerships, I drive operational success through strategic oversight and effective communication.
Overview
17
17
years of professional experience
Work History
Branch Office Administrator
EDWARD JONES
Columbia, MO
04.2023 - Current
- Coordinated administrative functions, including scheduling, confidential document processing, and client communications for high-net-worth investors.
- Managed daily operations for financial advisory branch, ensuring compliance with industry regulatory standards.
- Standardized office workflows to enhance client onboarding process and internal filing efficiency.
- Act as the primary point of contact for vendor management and regional administrative reporting.
Owner
VISUAL ARTIST/ Painter
Columbia, MO
01.2009 - Current
- Managed all aspects of small business operations, overseeing marketing, contract negotiation, and financial record-keeping to ensure smooth functioning.
- Executed commissioned projects for institutional clients, enhancing service offerings for the University of Missouri and Columbia Insurance Group.
- Facilitated community partnerships and networking initiatives through board service and collaborative events, strengthening local engagement and collaboration.
Client Services Manager
MBS TEXTBOOK EXCHANGE (BNED)
Columbia, MO
02.2021 - 10.2022
- Directed service operations for over 100 national B2B accounts within the higher education sector.
- Analyzed account data to identify service gaps, leading negotiations for contract renewals and service-level agreements that enhanced client satisfaction.
- Resolved escalated logistical and technical issues, ensuring contract fulfillment and contributing to high client retention rates.
- Supervised team of representatives, providing training and performance evaluations to uphold service standards and improve team effectiveness.
Operations Manager
COLUMBIA STRENGTH & CONDITIONING (Now EVOLVE)
Columbia, MO
03.2018 - 07.2019
- Oversaw administrative and front-of-house operations, supervising 10+ employees to ensure efficient service delivery.
- Managed personnel functions, including recruiting, hiring, training, and conducting performance reviews to enhance team capabilities.
- Handled daily financial reporting and client billing while coordinating scheduling logistics to maintain operational flow.
- Managed facility-wide procurement and inventory for the gym and the adjacent cafe.
- Conducted service audits in collaboration with coaching staff to refine program offerings and improve client outcomes.
Education
High School Diploma -
Ecole Secondaire De La Cite Des Jeunes
Quebec, Canada06.1988
Guest Student - Water Treatment Engineering
University of Missouri
Columbia, MOSkills
- Client management
- Client Relations
- Operations Management
- Workflow efficiency
- Facility oversight
- Vendor partnership
- Personnel Leadership
- Hiring process
- Training development
- Team oversight
- Business administration
- Customer relationship management
- ERP software
- Data reporting
- Salesforce
- Zoho
- Microsoft Dynamics
- Smartsheet
- Wrike
- SharePoint
- Teams
- Excel
- MindBody
Community Leadership
- Board Member & Participating artist _ Tigers on the Prowl | 2017 to Present
- Co-Founder & Advocate _ COMO Safe Water Coalition | 2016 to Present
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Branch Office Administrator
EDWARD JONES
04.2023 - Current
Client Services Manager
MBS TEXTBOOK EXCHANGE (BNED)
02.2021 - 10.2022
Operations Manager
COLUMBIA STRENGTH & CONDITIONING (Now EVOLVE)
03.2018 - 07.2019
Owner
VISUAL ARTIST/ Painter
01.2009 - Current
High School Diploma -
Ecole Secondaire De La Cite Des Jeunes
Guest Student - Water Treatment Engineering
University of Missouri