Marie Kellar
Pleasantville,IA
Summary
Dynamic sales professional with a proven track record at Mahaska Bottling, excelling in customer relations and strategic planning. Skilled in upselling and cross-selling, I consistently exceeded sales targets by identifying high-potential accounts. My strong interpersonal communication fosters lasting client relationships, driving customer satisfaction and loyalty.
Overview
19
19
years of professional experience
Work History
Sales Representative/ Delivery
Mahaska Bottling
Urbandale, IA
09.2025 - Current
- Engaged with customers to identify needs and provide tailored product solutions.
- Processed orders accurately using point-of-sale systems to ensure customer satisfaction.
- Maintained knowledge of product lines to effectively communicate features and benefits to clients.
- Supported sales team by preparing promotional materials and coordinating marketing efforts.
- Analyzed market trends to adjust sales strategies and improve competitive positioning in the region.
- Collaborated with logistics teams to optimize delivery schedules and streamline inventory management processes.
- Developed strong relationships with key accounts, fostering loyalty and repeat business through exceptional service.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Markets Warehouse Manager
Mahaska Bottling
Oskaloosa, IA
08.2024 - 09.2025
- Oversaw inventory management processes to ensure accurate stock levels and timely order fulfillment.
- Implemented safety protocols, reducing workplace incidents and enhancing team compliance with regulations.
- Streamlined warehouse operations by optimizing layout and workflow for increased efficiency.
- Trained and mentored staff on equipment usage and best practices for operational effectiveness.
- Coordinated logistics for inbound and outbound shipments, improving delivery timelines significantly.
- Analyzed performance metrics to identify areas for process improvement and cost reduction strategies.
- Developed training programs to enhance staff skill sets, leading to improved productivity and morale.
- Established key performance indicators to monitor progress and drive continuous improvement initiatives.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
Manager
Dollargeneral
Oskaloosa, IA
07.2018 - 10.2023
- Oversaw daily store operations, ensuring efficient workflow and adherence to company policies.
- Implemented inventory management strategies, reducing stock discrepancies and improving product availability.
- Trained and mentored team members, fostering a collaborative work environment and enhancing overall performance.
- Developed staff scheduling processes, optimizing labor costs while maintaining service quality.
- Analyzed sales data to identify trends, informing strategic decisions for promotional activities and merchandising layout.
- Enhanced customer service protocols, resulting in improved customer satisfaction ratings and repeat business opportunities.
- Coordinated with suppliers to manage product orders, ensuring timely deliveries and minimizing stockouts.
- Led initiatives for process improvements that streamlined operations and increased overall store efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Assistant Manager
Dollar General
Albia, IA
01.2017 - 07.2018
- Assisted in managing daily store operations to ensure efficient workflow and customer satisfaction.
- Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
- Trained new staff on operational procedures, enhancing team performance and service quality.
Cna
Care Initiatives
Albia, IA
07.2013 - 06.2018
- Provided compassionate care to residents, ensuring comfort and emotional support.
- Assisted with daily living activities, promoting independence and dignity among patients.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained a clean and safe environment, adhering to infection control protocols.
- Documented patient progress accurately in electronic health records for seamless communication.
- Collaborated with multidisciplinary teams to develop personalized care plans for residents.
- Participated in quality improvement initiatives, contributing to enhanced patient satisfaction outcomes.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Cashier
Conneaut Clarks Gas Station
Conneaut, OH
05.2007 - 03.2012
- Operated cash register efficiently, processing customer transactions accurately.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Assisted in inventory management by restocking shelves and monitoring product levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Florida Youth Challenge Academy
Starke, FLSkills
Customer service
Customer relations
Customer relationship building
Interpersonal communication skills
Relationship building
Product and service knowledge
Sales presentations
Complex Problem-solving
Sales development
Product and service sales
Customer retention
Client service
Negotiation tactics
Upselling and cross selling
Relationship selling
Objection handling
Sales consultation
Customer needs assessment
Process improvement
Performance improvement
Strategic planning
Customer success management
Account management
Cold calling
Lead prospecting
Staff training
Performance tracking
Closing techniques
Sales forecasting
Time management
Timeline
Sales Representative/ Delivery
Mahaska Bottling
09.2025 - Current
Markets Warehouse Manager
Mahaska Bottling
08.2024 - 09.2025
Manager
Dollargeneral
07.2018 - 10.2023
Assistant Manager
Dollar General
01.2017 - 07.2018
Cna
Care Initiatives
07.2013 - 06.2018
Cashier
Conneaut Clarks Gas Station
05.2007 - 03.2012
High School Diploma -
Florida Youth Challenge Academy