Marie Kellar
Pleasantville,IA
Summary
Dynamic sales professional with a proven track record at Mahaska Bottling, excelling in customer relations and strategic planning. Skilled in upselling and cross-selling, I consistently exceeded sales targets by identifying high-potential accounts. My strong interpersonal communication fosters lasting client relationships, driving customer satisfaction and loyalty.
Overview
19
19
years of professional experience
Work History
Sales Representative/ Delivery
Mahaska Bottling
09.2025 - Current
- Engaged with customers to identify needs and provide tailored product solutions.
- Processed orders accurately using point-of-sale systems to ensure customer satisfaction.
- Maintained knowledge of product lines to effectively communicate features and benefits to clients.
- Supported sales team by preparing promotional materials and coordinating marketing efforts.
- Analyzed market trends to adjust sales strategies and improve competitive positioning in the region.
- Collaborated with logistics teams to optimize delivery schedules and streamline inventory management processes.
- Developed strong relationships with key accounts, fostering loyalty and repeat business through exceptional service.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Markets Warehouse Manager
Mahaska Bottling
08.2024 - 09.2025
- Oversaw inventory management processes to ensure accurate stock levels and timely order fulfillment.
- Implemented safety protocols, reducing workplace incidents and enhancing team compliance with regulations.
- Streamlined warehouse operations by optimizing layout and workflow for increased efficiency.
- Trained and mentored staff on equipment usage and best practices for operational effectiveness.
- Coordinated logistics for inbound and outbound shipments, improving delivery timelines significantly.
- Analyzed performance metrics to identify areas for process improvement and cost reduction strategies.
- Developed training programs to enhance staff skill sets, leading to improved productivity and morale.
- Established key performance indicators to monitor progress and drive continuous improvement initiatives.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
Manager
Dollargeneral
07.2018 - 10.2023
- Oversaw daily store operations, ensuring efficient workflow and adherence to company policies.
- Implemented inventory management strategies, reducing stock discrepancies and improving product availability.
- Trained and mentored team members, fostering a collaborative work environment and enhancing overall performance.
- Developed staff scheduling processes, optimizing labor costs while maintaining service quality.
- Analyzed sales data to identify trends, informing strategic decisions for promotional activities and merchandising layout.
- Enhanced customer service protocols, resulting in improved customer satisfaction ratings and repeat business opportunities.
- Coordinated with suppliers to manage product orders, ensuring timely deliveries and minimizing stockouts.
- Led initiatives for process improvements that streamlined operations and increased overall store efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Assistant Manager
Dollar General
01.2017 - 07.2018
- Assisted in managing daily store operations to ensure efficient workflow and customer satisfaction.
- Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
- Trained new staff on operational procedures, enhancing team performance and service quality.
Cna
Care Initiatives
07.2013 - 06.2018
- Provided compassionate care to residents, ensuring comfort and emotional support.
- Assisted with daily living activities, promoting independence and dignity among patients.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained a clean and safe environment, adhering to infection control protocols.
- Documented patient progress accurately in electronic health records for seamless communication.
- Collaborated with multidisciplinary teams to develop personalized care plans for residents.
- Participated in quality improvement initiatives, contributing to enhanced patient satisfaction outcomes.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Cashier
Conneaut Clarks Gas Station
05.2007 - 03.2012
- Operated cash register efficiently, processing customer transactions accurately.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Assisted in inventory management by restocking shelves and monitoring product levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Florida Youth Challenge Academy
Starke, FLSkills
Customer service
Timeline
Sales Representative/ Delivery
Mahaska Bottling
09.2025 - Current
Markets Warehouse Manager
Mahaska Bottling
08.2024 - 09.2025
Manager
Dollargeneral
07.2018 - 10.2023
Assistant Manager
Dollar General
01.2017 - 07.2018
Cna
Care Initiatives
07.2013 - 06.2018
Cashier
Conneaut Clarks Gas Station
05.2007 - 03.2012
High School Diploma -
Florida Youth Challenge Academy