Marie Kennedy
Wauseon,OH
Summary
Proven Administrative Assistant with a track record of enhancing customer satisfaction and streamlining office operations at GB Manufacturing. Expert in Microsoft Excel and adept at time management, successfully increased loyalty through exceptional service. Skilled in both customer service and data entry, consistently prioritized client needs and confidentiality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant
GB Manufacturing
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Customer Service Representative
Haas Doors
11.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Licensed Customer Service Representative
Fuller And Sons Insurance Agency
08.2021 - 10.2023
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Stayed current on industry trends, products, and competitor offerings to effectively address customer inquiries and recommend appropriate solutions.
- Provided comprehensive support to customers by thoroughly explaining product features, benefits, and usage guidelines.
- Increased customer retention rates by conducting follow-up calls to ensure satisfaction with services provided or products purchased.
- Enhanced client relationships by providing personalized service and attention to detail.
- Participated in ongoing training programs to continuously enhance skills, knowledge base, and overall performance as a Licensed Customer Service Representative.
- Proactively identified potential issues, escalating them when necessary for prompt resolution while maintaining clear communication with affected parties.
- Conducted thorough needs assessments by actively listening to customers'' concerns, preferences, and expectations to provide tailored recommendations.
- Maintained accurate records of customer interactions, transactions, and comments for future reference and quality improvement.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
Team Leader -Supervisor
NSAG
02.2011 - 08.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Education
High School Diploma -
Danville High School
Danville, IL06.1995
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
Certification
- Licensed Property and Casualty -2023
Timeline
Administrative Assistant
GB Manufacturing
04.2024 - Current
Customer Service Representative
Haas Doors
11.2023 - 02.2024
Licensed Customer Service Representative
Fuller And Sons Insurance Agency
08.2021 - 10.2023
Team Leader -Supervisor
NSAG
02.2011 - 08.2021
- Licensed Property and Casualty -2023
High School Diploma -
Danville High School
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