Marie Killian
Buffalo
Summary
Driven Line Cook Manager with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Host
Olive Garden
01.2015 - 01.2017
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Lead Cook
Marias Pizza
01.2013 - 01.2017
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Supervised line cooks to monitor food safety and order accuracy.
- Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
- Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
- Implemented effective cross-training initiatives, which allowed team members to seamlessly cover various roles during peak service times.
- Achieved high customer satisfaction ratings by promptly addressing concerns regarding menu items or food quality issues.
Line Cook
Jims Steak Out
01.2009 - 01.2013
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
Education
Bachelor of Science - Business
Suny Fredonia
Fredonia, NY05-2017
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Detail-oriented
- Exceptional communication
- Verbal and written communication
- Task prioritization
- Order accuracy
Timeline
Host
Olive Garden
01.2015 - 01.2017
Lead Cook
Marias Pizza
01.2013 - 01.2017
Line Cook
Jims Steak Out
01.2009 - 01.2013
Bachelor of Science - Business
Suny Fredonia
Similar Profiles
Joshua MoralesJoshua Morales
Busser at Olive Garden Busser, Olive GardenBusser at Olive Garden Busser, Olive Garden
Morgan ShieldsMorgan Shields
Hostess and Server at Olive GardenHostess and Server at Olive Garden
Ricardo MeseronRicardo Meseron
Bartender Trainer at Olive Garden - Darden RestaurantsBartender Trainer at Olive Garden - Darden Restaurants
Emma WilliamsEmma Williams
Restaurant Team Member at Olive GardenRestaurant Team Member at Olive Garden
Walter ZehlerWalter Zehler
National Sales Director/Digital Product Owner at SoleraNational Sales Director/Digital Product Owner at Solera