Marie Kirkland-Capers
Temple,GA
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Brining over 25 years of customer service, library science, community outreach, project and program development.
Overview
24
24
years of professional experience
Work History
Library Assistant
Douglas County Public Library
Douglasville, GA
10.2023 - Current
- Perform general circulation duties, assist patrons with computers and technology, occasionally assist with programs, offer reader's advisory to patrons, answer the phone, and shelving of the collections.
Director of Operations & Product Development
Orange Street Storehouse, LLC
Temple, GA
10.2018 - Current
- Branding building for a nationwide eCommerce coffee and tea company.
- Develop and implement everyday operations and plans for the success of the company.
- Other duties include shipping of products, marketing, scheduling meetings, sales, and product launch and development.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Ensured compliance with applicable laws, regulations, industry standards.
Assist. Manager & Adult Services Coordinator
Villa Rica Public Library
Villa Rica, GA
10.2017 - 06.2021
- Serve as a member of the library's management team, program committee, and other committees as assigned.
- Served as Interim Branch Manager from December 2008 to June 2009, and August 2018 to February 2019.
- Work with local media outlets (radio, newspapers, magazines, and social media groups) to promote and market library services and programs
- Develop and design library promotional and marketing plans, and implement. Evaluate marketing and promotional activities, and program publicity materials. Supervise the production of these materials, and provide for their timely distribution in the library and community.
- Develop library communications policies and procedures.
- Work with community groups and agencies (Tanner Medical Systems, Truist – BBT Bank, Alamin & Associates Mental Health Coaching, International Human Trafficking Institute, authors and more) to promote library services, develop programs, distribute materials and in planning collaborative programs.
- Coordinated with other departments to ensure smooth flow of operations.
- With assistance from Information Services staff, maintain the library's website and social media presence to promote the library and communicate its programs, services, and mission.
- Continuing education in the profession by attending and participating in conferences and continuing education opportunities.
- Assist/Coordinates with the branch manager regarding staff scheduling to maintain shift coverage.
Senior Library Assistant
Villa Rica Public Library
Villa Rica, GA
07.2003 - 10.2017
- Train new staff on policies/procedures, computer system, opening and closing procedures, PINES statewide library system, and how to maintain great customer service.
- Perform bookkeeping and administrative duties, compile library statistics and reports, and reconcile library cash account.
- Coordinate, prepare, and present library programs, special events, community events, and special projects.
- Developed programs for children and adults to promote literacy, reading, and community engagement.
- Researched trends in librarianship to develop innovative approaches to public services delivery.
- Updated online catalogs with accurate information about new acquisitions or changes in availability status.
- Monitored internet usage among patrons using established policies and procedures.
- Organized special events such as author visits, book clubs, lectures, film screenings.
- Assisted patrons with reference questions and locating desired materials.
- Served as a liaison between the library staff members and local schools to facilitate collaboration on educational projects.
Executive Assistant
LA Fitness International
Atlanta, GA
02.2001 - 11.2002
- Day-to-day administrative duties and human resources for local and national multi-million-dollar sports center.
- Assisting six local Vice Presidents, twenty-five General Managers, twenty-five Weekend General Managers, twenty-five MSD (Member Service Directors), a construction department staff and over 600 local staff for the Georgia corporate office
- My duties included, but are not limited to, providing excellent customer service; answering phones; maintaining the front desk; processing incoming and outgoing mail; ordering office supplies, marketing supplies; and organizing and maintaining inventory.
- Processing new hire paperwork and payroll (time sheets & distribution of payroll checks)
- Distribution of company policies and benefits information.
- Set up meetings, conference calls, compile training packets, and travel arrangements.
- Collect, inventory, package, and ship membership sales from all twenty-five clubs to be sent to Headquarters in California.
MSD (Member Service Director)
LA Fitness International
Marietta, GA
05.2001 - 10.2001
- Served as a club Member Service Director and Front Desk Manager
- Supervise a staff of fifteen, consisting of front desk and childcare staff
- Assist general manager and weekend manager with membership sales and maintaining accounts, assist members with membership problems, collect fees, fines, obtain new contracts, ordered supplies and inventory control.
Education
Some College (No Degree) - Interior Design
AIU American Intercontinental University
AtlantaCertificate, Computer Application & Office Administrative -
Timmonsville Technical School
Diploma -
Timmonsville High School
Skills
- Library Science experience 20 years
- Library startegic planning
- Authors new book launch, book signing and
- Community outreach & Program Development
- Communication skills
- Customer service
- Reference & research
- Technology
- Coordination
- Administration
- Computer & technology
- Health & wellness community program development
- Business development
- Language development
- Crafts
- Mental health programs
- Finances & wealth generation programs
- Fundraising
- Leadership & teamwork promotion
- Work excellence
- Email campaigns
- Social Media Posting
- Relationship Building
- Product Advertisements
- Project Planning
- Promotional Material Development
- Client Relationships
Accomplishments
- Georgia Real Estate Commission Board, Real Estate License, 08/01/08 - 08/01/13
- West Metro Board of Realtors, Carrollton, GA, 08/01/08 - 08/01/12
- Authors Expo host & events coordinator (08/2018 & 08/2019)
- New Villa Rica Public Library Fundraiser Event at Tanner Health System, raised over $65,000 in one night and thousands more in commitments. (2017)
- New Library Construction Committee Member, served as the assistant project point person on the construction site representing the library, the city of Villa Rica, and the regional library system. (11/2016 - 02/2017)
- Taste of the Holiday (2005 - 2020) A 35+ year old staple event in the Villa Rica community, sharing recipes, food, games, fun, and laughter.
- Summer Reading programs and events for children, adults and teens. 07/01/03 - 06/01/21 coordinated and develop programs for all ages throughout the community.
Timeline
Library Assistant
Douglas County Public Library
10.2023 - Current
Director of Operations & Product Development
Orange Street Storehouse, LLC
10.2018 - Current
Assist. Manager & Adult Services Coordinator
Villa Rica Public Library
10.2017 - 06.2021
Senior Library Assistant
Villa Rica Public Library
07.2003 - 10.2017
MSD (Member Service Director)
LA Fitness International
05.2001 - 10.2001
Executive Assistant
LA Fitness International
02.2001 - 11.2002
Some College (No Degree) - Interior Design
AIU American Intercontinental University
Certificate, Computer Application & Office Administrative -
Timmonsville Technical School
Diploma -
Timmonsville High School
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