Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marie Koga

HONOLULU,HI

Summary

Proven Banquet Server at Weston Plaza Hotel, adept in maintaining high service standards during large-scale events through exceptional teamwork and time management. Skilled in safe food handling and customer service, consistently enhancing guest satisfaction. Demonstrated ability to improve service efficiency by 20% through i

problem-solving and performance optimization.

I'm dependable hard worker that gets along with people.

I'm compassionate, caring and not afraid of working.

after all i was a housewife for long time. My husband was weak and sickness.

I cared for my lovely husband for long time (years) as his care giver but rately he went to a heaven.

I have to stand alone myself now.

I'm willing to learn what so ever task is given me.

Overview

31
31
years of professional experience
1
1
Certification

Work History

CNA

Malama Maika'i Home Care
Honolulu, HI
10.2024 - Current
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Documented patient care services by charting in designated areas.
  • Monitored food intake and output as directed by nursing staff.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Transported residents within the facility as needed.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Assisted residents in preparing for activities and social programs.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Documented activities and recorded information in EMR system.
  • Supported non-ambulatory residents in range of motion exercises.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Administered medications and educated patients and families on correct at-home administration.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Turned and repositioned bedridden patients to prevent bedsores.

Bartender

Various Korean Bars & Restaurant
Honolulu, HI
03.1996 - 05.2008
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Performed opening and closing duties including restocking supplies.
  • Processed payments accurately and efficiently with POS system.
  • Greeted customers and provided excellent customer service.
  • Cleansed glasses with sanitizing solution after each use.
  • Assisted in setting up the bar for service shift.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Provided drink suggestions to customers based on their preferences.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Attended regular training sessions to stay updated on new products or trends.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Balanced daily registers and generated sales reports for management.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Completed regular bar inventories and daily requisition sheets.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Collected and organized daily till totals and tips.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Poured wine, beer and cocktails for patrons.
  • Effectively multitasked within fast-paced environment.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.

Banquet Server

Westune Plaza Hotel
Honolulu, HI
01.1995 - 02.1996
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Restaurant Waitress

Mililani Korean Restaurant
Mililani Town, HI
08.1993 - 05.1995
  • Promoted restaurant's daily specials through verbal communication with customers during their visit.
  • Brought food to tables in a timely manner, ensuring that all dishes were served hot and at correct temperatures.
  • Processed payments accurately at end of meal using cash registers or POS systems, providing change when necessary.
  • Advised guests on specials and menu items, including ingredients and preparation methods.
  • Assisted other waitstaff members during peak hours, helping to serve additional customers when needed.
  • Resolved customer complaints professionally while maintaining positive attitude towards guests throughout dining experience.
  • Provided excellent customer service by anticipating guest needs before being asked for assistance.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas prior to leaving shift.
  • Cleared dirty dishes from tables promptly, resetting table settings for new guests quickly and efficiently.
  • Communicated effectively with kitchen staff regarding customer allergies or special dietary requests.
  • Took orders for food and drinks, ensuring accuracy when entering items into the POS system.
  • Replenished beverages throughout dining experience, refilling glasses as needed or requested by customers.
  • Answered questions about menu items in detail, providing accurate information regarding ingredients used.
  • Checked back with guests after delivering their meals to ensure satisfaction with service and quality of food.
  • Greeted customers as they entered the restaurant and provided them with menus.
  • Followed up with customers after meal to ask if they enjoyed their experience, addressing any concerns immediately.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Presented food and beverages to guests at tables.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Served food and beverages to patrons and confirmed complete orders.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Set up tables in between patrons to reduce wait times.
  • Informed customers of daily specials and signature menu items.
  • Stocked service areas with supplies during slow periods.
  • Prepared checks, itemizing total meal costs and taxes.

Education

Caregiver State Appoved & Certified

Caregiver Training School
1320 Kalani St #288 Honolulu Hawaii 96817
08-2024

No Degree -

SOUTH KOREA BUSAN HIGH SCHOOL
SOUTH KOREA BUSAN
02.1984

Skills

  • Strong teamwork
  • Time Management
  • Customer Service
  • Table setting knowledge
  • Food Service
  • Customer service focus
  • Adaptive Problem Solving
  • Clearing tables efficiently
  • Flexible Schedule
  • Physical coordination
  • Hospitality service expertise
  • Safe Food Handling
  • Service prioritization
  • Running Orders
  • Patient care
  • Charting and documentation
  • Customer service
  • Recording vital signs
  • Patient-focused care
  • Direct patient care
  • Vital sign recording
  • Activity coordination

Certification

  • Hawaii of Commerce & Consumer Affairs Nurse Aids Certification Program Original Certification Date 11.25.2024 Expiration 11.30.2026

Languages

English
Professional
Korean
Professional

Timeline

CNA

Malama Maika'i Home Care
10.2024 - Current

Bartender

Various Korean Bars & Restaurant
03.1996 - 05.2008

Banquet Server

Westune Plaza Hotel
01.1995 - 02.1996

Restaurant Waitress

Mililani Korean Restaurant
08.1993 - 05.1995

Caregiver State Appoved & Certified

Caregiver Training School

No Degree -

SOUTH KOREA BUSAN HIGH SCHOOL

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