Marie LaFevre
Bear,DE
Summary
At NAMI Delaware, Senior Housing Manager leveraged strong communication skills and property management expertise to enhance tenant satisfaction and streamline operations. Achieved homelessness rates, while maintaining high occupancy through rigorous applicant screening. Excelled in underscoring a commitment to service and community support.
Overview
22
22
years of professional experience
Work History
Senior Housing Manager
NAMI Delaware
11.2002 - 08.2024
- Improved tenant satisfaction by addressing concerns promptly and implementing
- Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
- Updated record-keeping systems for improved organization and accessibility of important information.
- Collaborated with local agencies to provide support services for residents in need, such as financial assistance or mental health resources.
- Streamlined rent collection processes for increased efficiency and fewer late payments.
- Enhanced property appearance by coordinating regular maintenance, repairs, and landscaping updates.
- Assisted low-income families in accessing affordable housing options through knowledge of subsidy programs and eligibility requirements.
- Coordinated move-in/move-out processes efficiently while minimizing vacancy periods.
- Maintained a high occupancy rate through applicant screenings.
- Conducted regular property inspections to ensure compliance with safety regulations and housing standards.
- Developed strong relationships with community organizations to promote available housing options and resources.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness Number%.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Responded to Common Area Maintenance (CAM) inquiries.
- Completed annual rent calculations using housing database software.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Skills
- Strong Communication Skills
- Rent collection
- Property Management HUD
Additional Information
Experience leasing and management within retail and residential properties.
Timeline
Senior Housing Manager
NAMI Delaware
11.2002 - 08.2024
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