Marie Lang
Accounts Payable
ROYAL OAK,MI
Summary
Dedicated and detail-oriented Accounts Payable Specialist with over 15 years of experience managing invoice processing, vendor relations, and payment reconciliations. Proficient in modern accounting software and remote collaboration tools, I excel at ensuring accuracy, efficiency, and compliance in fast-paced financial environments. Seeking a remote position where my strong analytical kills and proactive problem-solving approach can drive optimal financial performance and process improvements.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Kroger
06.2019 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Designed incentive programs to motivate staff and improve service levels.
Senior Accounts Payable Supervisor
RandstadUSA
06.2017 - 11.2019
- Conducted periodic audits of accounts payable processes to ensure compliance with company policies and regulatory requirements.
- Implemented a digital filing system for invoices and supporting documents, increasing organization and accessibility of financial records.
- Managed a team of accounts payable clerks, ensuring timely completion of tasks and maintaining high accuracy levels.
- Served as the primary point of contact for all vendor inquiries regarding payment status or account balances, fostering positive relationships.
- Managed month-end closing procedures for accounts payable function, ensuring accurate and complete financial statements were produced on time each month.
- Coordinated with other departments to resolve intercompany accounting discrepancies efficiently, minimizing impact on financial reporting.
- Provided support during external audits by delivering accurate financial reports and documentation in a timely manner.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
Billing Manager/Accounts Payable Manager/Payroll Coordinator
Green Guard Services, Inc.
06.2014 - 04.2017
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Worked with customers to develop payment plans and bring accounts current.
- Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
- Developed a strong rapport with key stakeholders by maintaining open lines of communication and promptly addressing any concerns raised.
- Fostered strong relationships with key clients by providing personalized billing support, ensuring their needs were met promptly and efficiently.
- Oversaw migration of billing data to new software platform, minimizing downtime and maintaining continuous operations.
- Coordinated with sales and service departments to ensure accurate billing information, fostering team-oriented approach to customer account management.
- Enhanced customer service, resolving billing disputes swiftly and maintaining positive relationships with clients.
- Improved financial accuracy with meticulous auditing of accounts, ensuring compliance with financial standards and regulations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Education
No Degree - Accounting
Eastern Gateway Community College
SteubenvilleNo Degree - Business Accountancy
Palomar College
San Marcos, CASkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Training and mentoring
- Excellent time management skills
- Cash handling
- Exceptional interpersonal communication
- Complaint resolution
- Team building and leadership
- Effective workflow management
- Exceptional telephone etiquette
- Issue resolution
- Account management
- Deadline oriented
- Product knowledge
- Meticulous attention to detail
- Administrative support
- Work prioritization
- Research and due diligence
- Staffing coordination
- Report preparation
- Account updates
- Cross-functional collaboration
- Audit support
- Inter-department collaboration
- Verbal and written communication
- Team building
- Billing and filing
Timeline
Customer Service Manager
Kroger
06.2019 - Current
Senior Accounts Payable Supervisor
RandstadUSA
06.2017 - 11.2019
Billing Manager/Accounts Payable Manager/Payroll Coordinator
Green Guard Services, Inc.
06.2014 - 04.2017
No Degree - Accounting
Eastern Gateway Community College
No Degree - Business Accountancy
Palomar College
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