Marie Leal
Abilene,Tx
Summary
Proven Collection Customer Service Representative with a track record of enhancing customer satisfaction and optimizing collections for CDR Payments. Skilled in debt collection and customer relationship management, I excel in high-pressure environments, demonstrating exceptional problem-solving abilities and interpersonal skills. Achieved a significant increase in successful payment plan implementations, contributing to the company's financial health.
Professional with strong experience in customer service and collections, ready to drive results. Skilled in conflict resolution, account management, and effective communication. Known for fostering team collaboration and adapting to changing needs. Dependable problem-solver with focus on achieving objectives and maintaining positive customer relations.
Offering strong commitment to customer service and problem-solving. Delivers solid grasp of financial principles and ability to quickly learn and apply debt collection strategies. Ready to use and develop communication and negotiation skills in [Customer Advocate] role.
Knowledgeable [Customer Advocate] with solid background in customer service and collections. Successfully managed customer accounts, resolving disputes and ensuring timely payments. Demonstrated strong communication and problem-solving skills to enhance customer relations.
Experienced with managing customer accounts and collections. Utilizes excellent communication and negotiation skills to resolve disputes and secure payments. Knowledge of industry practices and customer service principles to ensure client satisfaction.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Advocate Ready to help team achieve company goals. Knowledgeable Customer Advocate with solid background in customer service and collections. Successfully managed customer accounts, resolving disputes and ensuring timely payments. Demonstrated strong communication and problem-solving skills to enhance customer relations.
Overview
29
29
years of professional experience
Work History
Collection Customer Service Representative
CDR Payments
09.2022 - 12.2024
Inbound @ Outbound calls collected return checks, medical bills,old acct for different companies . took payments set up payments .
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
- Exceeded monthly targets for both individual collections results and team performance consistently, demonstrating a strong commitment to achieving organizational goals.
Office Worker/Collections Coordinator
InstaChek
10.1995 - 09.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
- Contributed to a positive work environment through proactive assistance and collaboration with colleagues across departments.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
GED -
Florida Ins..
Florida, NY07-1991
Skills
- Debt collection
- Collections optimization
- Customer service
- Telephone etiquette
- Delinquent account management
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
BILINGUAL
I speak fluent spanish . I feel that is a plus .
Languages
Spanish
Full Professional
Timeline
Collection Customer Service Representative
CDR Payments
09.2022 - 12.2024
Office Worker/Collections Coordinator
InstaChek
10.1995 - 09.2022
GED -
Florida Ins..
Similar Profiles
Heather AndrewHeather Andrew
Debt Resolution Agent at CDR Support Services LLCDebt Resolution Agent at CDR Support Services LLC
Johan MalcolmJohan Malcolm
Public Health Planner/Health Informatics Specialis at CDR MaguirePublic Health Planner/Health Informatics Specialis at CDR Maguire
Ben SauriniBen Saurini
Qualified Carpenter at CDRQualified Carpenter at CDR
Mihee KotatsuMihee Kotatsu
General Ledger and Accounts Payable Specialist at Godiva Japan, Inc.General Ledger and Accounts Payable Specialist at Godiva Japan, Inc.
Morgan LaytonMorgan Layton
Warehouse Supervisor at Chike Nutrition/Next Level BlendingWarehouse Supervisor at Chike Nutrition/Next Level Blending