Marie Leeper
Middletown,NY
Summary
Motivational leader and problem-solver with advanced analysis, team building and presentational skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on identifying business needs and technical solutions to meant them.
Overview
1
1
Certification
Work History
Solutions Management Manager
Elevance
Middletown, NY
03/07/16 - Current
- Organized meetings with stakeholders to discuss project objectives, milestones, deliverables for our Payment Innovation/Value Based Care products.
- Developed documentation such as requirements specifications, mockups, Visio flows, user stories.
- Ensured compliance with corporate policies, standards, and regulations when developing solutions.
- Monitored progress of solution deployment efforts against established timelines and budgets.
- Identified areas of improvement in existing solutions and proposed changes accordingly.
- Assisted in creating training materials related to new or updated solutions.
- Provided virtually quarterly demonstrations of quarterly enhancements to 300+ external users (providers/hospital executives)
- Analyzed user feedback from existing systems to determine opportunities for improvement or optimization.
- Provided guidance on best practices for solution development and implementation.
- Managed the resolution of system issues related to solutions.
- Conducted research to identify new technology solutions that could improve business operations.
- Facilitated communication between various departments involved in solution development process.
- Provided training and support for new employees
- Ensured smooth transition during system migrations/upgrades/updates.
- Collaborated with cross-functional teams on technology integration projects.
- Conducted data analysis and created reports to track progress against goals using SPLUNK and Adobe Analytics
- Provided leadership to two teams of testers by assigning tasks, monitoring progress, report/tracking defects and providing guidance when needed.
- Identified defects in software applications, tracked them and reported them accurately.
- Developed test plans and strategies to ensure quality assurance of software applications.
- Facilitated meetings between technical staff such as developers and business analysts, in order to resolve any issues that may arise during the course of the development cycle.
- Utilized bug tracking tools like JIRA to track defects found during the QA process.
- Created, maintained and executed manual test cases for web-based applications.
- Participated in release meetings to ensure successful deployment into production environments.
- Provided support during testing phases by troubleshooting any problems encountered during execution.
- Collaborated with stakeholders to ensure the successful delivery of solutions.
Business Analyst III
Elevance
Middletown, NY
03/01/08 - 03/06/16
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines for our Medical Management/Case Management areas.
- Served as the lead BA in the ICD=10 remediation project of our Medical Managements systems from start to execution.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Identified opportunities for cost savings through process automation initiatives.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Identified gaps between current state and desired future state operations.
- Presented complex technical concepts in clear manner suitable for non-technical audiences.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Assisted in developing training materials for internal staff on new products or services.
- Provided technical support during user acceptance testing cycles.
- Translated user needs into actionable items that could be addressed by IT teams.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Analyzed existing systems and processes to identify areas of improvement.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Communicated complex findings clearly through visualizations and presentations.
- Assisted in building provider portals
Business Analyst II
Elevance
Middletown, NY
05/01/01 - 02/28/08
- Same core BA tasks as listed above but in a telephony/IVR environment
- Creation of IVR call scripts and call routing documents
- Collaborate with implementation staff to ensure Telephony/IVR functionality was in place and correct for new business accounts
- Assisted in re-routing calls based on volume
- Participated in the first virtual representative call center/routing
Customer Service Representative
Elevance
Middletown, NY
03/26/99 - 05/01/01
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Successfully covered for a benefit representative (many levels above me)
Education
Associate of Applied Science - Criminal Justice
Orange County Community College
Middletown, NY05-1998
Bachelor of Science - Business Administration And Management
SUNY Empire State College
Saratoga Springs, NYSkills
- Product Management
- Business Analysis and Reporting
- Cross-Functional Teamwork
- Excellent verbal and written communication
- Adaptability and Flexibility
- Requirements Gathering
- Gap analysis
- User Acceptance Testing
- Self Motivation
- Training and Development
- Problem Resolution
- Analytical Thinking
- Teamwork and Collaboration
- Problem-solving abilities
- MS Office (Word, Excel, Visio, PP)
- Software development life cycle
- Business process modeling
- Business process improvement
Certification
- Business Analysis Certification
Accomplishments
- Exceeds expectations performance rating 2019
- Highly successful performance rating: 2013. 2014
- Go Above Impact Reward: 1/2024, 4/2022, 2/2022, 5/2021, 7/2020. 11/2017 (others throughout the years)
Affiliations
- 4 weeks of training on Epic's Healthy Planet platform (ability to build dashboard, end user privledges, etc.)
Timeline
Solutions Management Manager
Elevance
03/07/16 - Current
Business Analyst III
Elevance
03/01/08 - 03/06/16
Business Analyst II
Elevance
05/01/01 - 02/28/08
Customer Service Representative
Elevance
03/26/99 - 05/01/01
Associate of Applied Science - Criminal Justice
Orange County Community College
Bachelor of Science - Business Administration And Management
SUNY Empire State College
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