Driven and resourceful administrative professional with 20+ years of experience supporting work of high-achieving executives. Track record helping with both professional and personal needs. Dedicated to client satisfaction and team communication.
Overview
22
22
years of professional experience
Work History
Executive Assistant
Royal Bank Of Canada, RBC
04.2022 - 05.2023
Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Updated and maintained confidential databases and records.
Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Upheld strict timetables by maintaining accurate, balanced calendars.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Processed travel expenses and reimbursements for executive team and senior management group.
Answered high volume of phone calls and email inquiries.
Worked effectively in fast-paced environments.
Paid attention to detail while completing assignments.
Executive Assistant
Credit Suisse Bank
06.2008 - 03.2022
- Moved up from working with Investment Bankers to working with the Management Team
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Responded to emails and other correspondence to facilitate communication and enhance business processes
Organized and updated schedules for Global Head of Risk and Controls, Global CIO, Finance executives and their teams
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability. Insuring their days were orderly and tasks completed. Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
Coordinated complex annual meeting involving presenters, global attendees and encompassing livestream production, remote location arrangements, and senior executive accommodations
Coordinated calendar when working for bankers client meetings international and domestic
Processed expenses
Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call
Promoted team productivity by keeping supplies organized and well-stocked
Trained new employees on administrative procedures, company policies and performance standards
Administrative Assistant
Merrill Lynch
08.2006 - 06.2008
Monitored investment bankers work calendar and scheduled appointments
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation. Performed general office duties, including answering multi-line phones, routing calls
Cleaned up expenses that were left by prior admins. Work with finance to get back on track
Offered departmental administrative support
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Administrative Assistant
CIBC World Markets
03.2001 - 07.2006
Perform routine clerical tasks such as taking messages, mailing, copying, faxing, filing and scanning
Coordinated, scheduled meetings and travel
Processed expenses
Offered departmental administrative support
Education
High School Diploma -
Port Richmond High School
Staten Island, NY
06.1996
Skills
Strong written and verbal communication; excellent attention to detail and follow-up
Proven ability to maintain a calm demeanor in a fast paced environment
Ability to multitask and to self-direct with minimal supervision
Strong work ethic
Microsoft Word, Excel, Outlook, Internet Explorer and Concur Expense Management