Marie Lindquist
Health Insurance Representative
Thousand Oaks,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Plaza Pharmacy
Thousand Oaks, CA
03.2018 - 05.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Customer Service Representative Team Lead
Blue Cross Of California
Woodland Hills, CA
05.1997 - 03.2004
- Provided administrative support to account executives and benefit administrators.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed team communications and information for meetings.
- Coordinated with pharmacies by providing direct support to complete claims processing.
- Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Answered average of 75 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Managed appeals and grievances.
- Reviewed provider coding information to report services and verify correctness.
- Paid or denied medical claims based upon established claims processing criteria.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Researched claims and incident information to deliver solutions and resolve problems.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Business Management
University of Phoenix
Woodland Hills, CAHealth Care Management And Organization
University of California Los Angeles - Extension
Los Angeles, CAAssociate of Arts - Social Sciences
College of The Canyons
Valencia, CASkills
- Patient confidentiality
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Excellent Attention to Detail
- Strong Analytical and Problem Solving Skills
- Professional telephone demeanor
- Excellent written and oral communication
- Insurance claims analysis
- Medical claims coding
- Coding error resolution
- Drug inventory management
- Processing payments
- Pharmacy and customer records management
- Medical Terminology
- Certified Professional Coder
- Information Classification
Certification
- CCS - Certified Coding Specialist
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Plaza Pharmacy
03.2018 - 05.2021
Customer Service Representative Team Lead
Blue Cross Of California
05.1997 - 03.2004
Bachelor of Science - Business Management
University of Phoenix
Health Care Management And Organization
University of California Los Angeles - Extension
Associate of Arts - Social Sciences
College of The Canyons
- CCS - Certified Coding Specialist
- CPhT - Certified Pharmacy Technician
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