Marie Lopez
Springfield,MA
Summary
Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 11+ years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
18
18
years of professional experience
Work History
Lead PCA
Stavros
02.2015 - 12.2022
- Improved patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Enhanced patient mobility by assisting with transfers, ambulation, and range-of-motion exercises.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
Supervisor
Stavros
05.2016 - 03.2022
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
HP Service Technician
Unitech
01.2005 - 10.2010
- Generated reports for customer service issues and repair records.
- Evaluated systems according to predetermined checklist and noted issues.
- Inspected and tested faulty circuit boards and microprocessors.
- Demonstrated increased knowledge of company products and equipment.
- Serviced equipment for expedient repair and minimal downtime.
- Performed maintenance duties and safely handled chemicals and solutions.
- Documented changes and actions in computer-based tracking system.
Skills
- Personal Hygiene Assistance
- Behavioral Management
- Emotional Support
- Dementia Care
- Compassionate Care
- Vital signs monitoring
- HIPAA Compliance
- Meal Preparation
- End of life care
- Diabetes management
- Nutrition monitoring
- Medical terminology knowledge
- Transfer Techniques
- Feeding Assistance
- Emergency Response
- Mobility Assistance
- Patient Observation
- Patient Services
- Adaptable
- Infection control standards
- Infection prevention
- Healthy meal preparation
- Qualified in patient transport
- Professional Bedside Manner
- Blood Glucose Monitoring
- Catheter Care
- Sterilization techniques
- Specimen Collection
- Clinical Training
- Hospice and palliative care
- Data Collection
- Patient Education
- Information Protection
- Mobility assistance aptitude
- Calm Under Stress
- Time Management
- Care Monitoring
- Empathy and Compassionate Care
- Patient-focused care
- Patient Relations
- Direct Patient Care
- Patient relationship building
- Heavy Lifting
- Room Cleaning and Restocking
- Companionship and emotional support
- Personal Care Aide
- Caregiver Relations
- Observing responses
- First Aid Certification
- Nutrition and Diet
- Wound Care
- Supporting personal needs
Timeline
Supervisor
Stavros
05.2016 - 03.2022
Lead PCA
Stavros
02.2015 - 12.2022
HP Service Technician
Unitech
01.2005 - 10.2010