Marie Brittney Louine
Lauderhill
Summary
I am a dependable and hardworking professional dedicated to maintaining organization and positive client experience. I am passionate about helping others and creating a strategic plan for all individuals to thrive. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Head Waiter
Habibiz Hookah Lounge
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Front Desk Receptionist
Cole Dermatology
01.2022 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Restaurant Waiter
Applebee's Grill + Bar
01.2021 - 12.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Cashier Team Lead
7-eleven
06.2020 - 12.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Front Desk Receptionist
MassageLuXe
06.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
Customer Service Representative
Teleperformance
02.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Technician /Home Health Aide
Sandhills Garden Assistant Living
10.2017 - 05.2018
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Improved patient outlook and daily living through compassionate care.
- Assisted with meal planning to meet nutritional plans.
- Administered medications and performed basic and advanced patient assessments.
- Followed care plan and directions to administer medications.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Housekeeper
Hotrect
11.2016 - 06.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
No Degree - Business Marketing Management
Wiregrass Georgia Technical College
Valdosta, GA08.2025
High School Diploma -
Port Charlotte High School
Port Charlotte, FL06.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement Leadership
- Efficient and Detail-Oriented
- Planning & Organizing
- Critical Thinking Organizational
- Skills Computer Skills Problem-Solving
- Verbal Communication
- Multitasking and Organization
- Hospitality service expertise
- Memory retention
Affiliations
- Neighborhood Heroes LLC
Certification
- Certified Home Health Aide (CHHA) - National Association for Home Care & Hospice.
- Behavioral Health Technician Certification – Behavior Analyst Certification Board.
- Med Tech, or Medical Technology, is a broad discipline. It is defined as a field that accounts for technologies devices to the healthcare systems for diagnosis, patient care, treatment and improvement of a person's health.
Languages
Haitian Creole
Native or Bilingual
Timeline
Server/Head Waiter
Habibiz Hookah Lounge
06.2024 - Current
Front Desk Receptionist
Cole Dermatology
01.2022 - 05.2024
Restaurant Waiter
Applebee's Grill + Bar
01.2021 - 12.2021
Cashier Team Lead
7-eleven
06.2020 - 12.2020
Front Desk Receptionist
MassageLuXe
06.2019 - 03.2020
Customer Service Representative
Teleperformance
02.2018 - 05.2019
Medical Technician /Home Health Aide
Sandhills Garden Assistant Living
10.2017 - 05.2018
Housekeeper
Hotrect
11.2016 - 06.2017
No Degree - Business Marketing Management
Wiregrass Georgia Technical College
High School Diploma -
Port Charlotte High School
- Certified Home Health Aide (CHHA) - National Association for Home Care & Hospice.
- Behavioral Health Technician Certification – Behavior Analyst Certification Board.
- Med Tech, or Medical Technology, is a broad discipline. It is defined as a field that accounts for technologies devices to the healthcare systems for diagnosis, patient care, treatment and improvement of a person's health.
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