MARIE LOUIS
Brooklyn,USA
Summary
Entry-level IT support specialist with hands-on experience troubleshooting issues, and supporting users in fast-paced environments. Comfortable with networking fundamentals, and ticketing-style workflows. Built spreadsheet solutions to streamline inventory and sales tracking for my business. Google IT Support Certified.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald's
10.2024 - 05.2025
- Operated digital kiosks and POS devices, processing an average of 150 accurate transactions per day and receipts; reported minor issues for escalation.
- Assisted onboarding for 2 trainees by demonstrating cashier workflows and customer service procedures.
- Maintained multitasking and communication under peak volumes to uphold order accuracy and speed in the drive-thru.
Small Business Owner
Jacotte Depot
11.2021 - 06.2024
- Built and maintained spreadsheets with formulas and simple models to track inventory, sales, and margins.
- Standardized procurement, inventory control, and reconciliation to improve accuracy and reduce stockouts.
- Analyzed weekly performance data to inform ordering, pricing, and inventory adjustments.
- Resolved discrepancies and documented issues to prevent repeats and improve service quality.
IT support & CS class assistant
College Saint-Louis de Bourdon
09.2020 - 06.2021
- Supported a 60+ workstation computer lab, ensuring machines and peripherals were ready for classes.
- Diagnosed and resolved common hardware and software issues (login errors, printer queues, Wi-Fi connectivity, application crashes), performing reboots and driver checks.
- Assisted beginner CS students and the instructor with HTML, CSS, C, algorithm logic, and number system conversions, and debugging code.
- Performed routine checks and helped image lab machines before exams to ensure consistent environments.
Education
B.A. - Computer Science
Hunter College
New York, NY12.2027
Skills
- Programming Languages & Technologies: HTML CSS C Excel GitHub
- Hardware and operating Systems: Windows MacOS Linux Workstation Disk Imaging
- Languages: English French Haitian Creole
Timeline
Crew Member
McDonald's
10.2024 - 05.2025
Small Business Owner
Jacotte Depot
11.2021 - 06.2024
IT support & CS class assistant
College Saint-Louis de Bourdon
09.2020 - 06.2021
B.A. - Computer Science
Hunter College