Marie Maier
Houston,TX
Summary
Strong leader and problem-solver skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Performs detailed research in supplier selection, sourcing and value assessment to form best overall strategy for long-term gain. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
SWIFT Cashier
Nayer "Nick" Momin
Houston, TX
07.2022 - Current
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Negotiated inventory with vendors to decrease expenses and increase profits.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Streamlined store operations by effectively managing inventory, restocking merchandise, and maintaining a clean and organized sales floor. This included placing the store orders for Grocery Supply Company and Texas Jasmine.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Addressed customer needs and made product recommendations to increase sales.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Cashier
Gateway/TA Express
Nacogdoches, TX
08.2019 - 08.2021
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Counted cash in register drawer at beginning and end of shift
- Restocked, arranged, and organized merchandise in front lanes to drive product sales
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Worked closely with management to solve problems and handle customer concerns
- Educated employees on all job tasks, including register use, merchandising and customer service
- Resolved escalated customer disputes with special actions such as discounts
- Performed store opening, closing and shift change actions, including accurate shift change logs, to keep operations efficient and current
Crew Member
Little Caesars
Houston, TX
06.2016 - 05.2021
- Adhered to company safety standards
- Motivated and disciplined employees according to established requirements
- Established and maintained a positive work environment
- Listened to, understood, and clarified guest concerns and issues
- Operated and sanitized all equipment in a safe and proper manner
- Supervised, trained, and developed new team members in accordance with company policies and procedures
- Maintained complete knowledge of restaurant menu, including daily specials
- Families
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
- Recommended alternative items when product was out of stock
- Assisted customers with selecting available items based on individual requirements.
Education
Bachelor of Applied Arts & Sciences in Multidisciplinary Studies -
Stephen F Austin State University
Nacogdoches, TX05.2021
Skills
- Work Ethic and Integrity
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- (Day-to-Day) Operations Management
- Customer Service and Engagement
- Inventory Control
- Attention to Detail
- Loss Prevention
- Order Management
- Strategic Merchandising
Education Continued
Multidisciplinary Study is technically 3 minors (disciplines) combined to be 1 major.
These are the 3 disciplines I studied,
1. Math
2. Computer Science Information Technology (CSIT)
3. Communication Studies
Timeline
SWIFT Cashier
Nayer "Nick" Momin
07.2022 - Current
Cashier
Gateway/TA Express
08.2019 - 08.2021
Crew Member
Little Caesars
06.2016 - 05.2021
Bachelor of Applied Arts & Sciences in Multidisciplinary Studies -
Stephen F Austin State University
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