Marie Marsh
Kennewick,WA
Summary
Dynamic leader with proven expertise in inventory control and customer service, honed at Livin the Dream Stop & Shop and other retail giants. Excelled in enhancing efficiency and streamlining operations, achieving significant improvements in customer satisfaction. Skilled in cash management and adept at fostering team growth, demonstrating a unique blend of strategic vision and operational prowess.
Experienced with network infrastructure management, including monitoring and troubleshooting. Utilizes technical expertise to ensure network stability and performance. Knowledge of incident management and team coordination.
Overview
21
21
years of professional experience
Work History
Management
Livin the Dream Stop & Shop
07.2020 - Current
- Presented and discussed proposals with upper management.
- Chaired staff and monthly management meetings, communicating current progress towards training goals to staff and senior management.
- Enhanced depot efficiency by streamlining inventory management processes.
- Supported executive management with administrative tasks such as report preparation, travel arrangements, and calendar management.
- Outsourced comptrollers for diverse small business clients while overseeing bookkeeping, payroll, tax, business management, operation management and financial management services.
Store Manager
Claires Stores Inc
01.2009 - 07.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Retail Area Manager
Max Rave
02.2004 - 12.2008
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Set sales objectives and attainment plans for [Type] region.
- Maintained compliance with company policies, procedures, and safety standards while overseeing multiple locations.
Education
High School Diploma -
Merced Junior College
Merced, CASkills
- Customer service
- Cash management
- Store operations
- Inventory control
- Complaint resolution
- Visual merchandising
Timeline
Management
Livin the Dream Stop & Shop
07.2020 - Current
Store Manager
Claires Stores Inc
01.2009 - 07.2020
Retail Area Manager
Max Rave
02.2004 - 12.2008
High School Diploma -
Merced Junior College
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